Kartik RAUT

Assistant manager

September 2022 - February 2023

Full-time

Work Experience: • Successfully increased the customer base for gold loan by 25% through effective networking and marketing tactics • Maintained and managed all records related to gold loan, ensuring accuracy and timely submission • Ensured secure storage of jewel loan packets through safe-keeping protocols • Demonstrated excellent customer service skills to provide the best possible experience to customers • Provided accurate gold loan information to customers, based on their needs and requirements

Junior Relationship Executive

September 2019 - September 2022

Full-time

 Increased customer base for gold loan by 10%, through effective customer service.  Maintained and managed all records related to gold loan, ensuring accuracy and completeness.  Safely kept gold loan packets and ensured secure storage.  Provided best customer services with quick availing of gold loan within 10 minutes.  Gave accurate information to customers according to their needs.  Handled cash counter with excellent efficiency and accuracy.  Performed daily End of Day process and generated important reports.

Junior Analyst

May 2018 - August 2019

Full-time

• Processed and reviewed global trade instructions for clients as part of Processing Team • Cancelled and rebooked trades as per new instruction provided by clients • Transferred shares from one location to another as part of client instructions • Performed daily EOD processes and sent EOD reports to higher levels in a proper manner • Processed US and non-US transactions within deadlines • Researched and resolved queries in a global environment for APAC/UK/US regions • Trained new joiners and responded to their queries • Utilized controls and trackers to avoid errors and handled migration of new clients • Assigned queues to team members on a daily basis to ensure meeting of processing and authorization deadlines • Posted domestic and international trade instructions to Accounting and Custody • Investigated and corrected failing trades in the market • Communicated effectively with clients and identified trades and their respective calculations • Ran various Excel Macros daily and handled escalation emails • Ensured quality and quantity standards set by clients and promptly escalated to reporting manager in case of delays • Possessed strong analytical skills and the ability to understand the complete product life-cycle • Experienced in Trade matching, processing, Failed and Trade reporting • Handled Custody Operations, people, process and client management • Responsible for Statics Update i.e. custodian/broker's SSI and Client/Broker/Custodian escalations to avoid financial and reputational risk

MBA in Finance

June 2014 - June 2016

I have extensive experience in ground management, having successfully worked as the Head Member of the Ground Management Team in the Panjabrao Deshmukh Premier League (PDPL) cricket event at PDIMTR college (DNC). In addition, I have gained substantial retail experience while working at Big Bazaar during their "SB Se Saste S5 Din" campaign.

BBA

June 2012 - June 2014

H.S.C.

June 2009 - June 2011