Nayeem Shaik
Senior Business Analyst @ LTIMindtree
Hyderabad, IN
Currently at
LTIMindtree
Working since 2021
Work experience
9 years 3 months
Avg tenure: 3 years 1 month
Master of Business Administration - MBA
Osmania University Hyderabad
Sep 2015 - Sep 2017
Bachelor of Technology - BTech
Joginpally B.R Engineering College
Sep 2010 - Sep 2014
About
Skilled in data analysis, customer service and problem-solving.
Work experience
9 years 3 months
LTIMindtree
2 years
Senior Business Analyst
March 2021 - Present
Full-time
- Utilize statistical and programming tools to analyze, model and interpret data such as Tableau, SQL, etc. - Design, develop and maintain various dashboards for internal and external stakeholders using Tableau. - Developed predictive models to forecast customer attrition and performed customer segmentation. - Cultivated relationships with stakeholders to ensure efficient and reliable delivery of data-driven insights and analysis.
Amazon
6 years 9 months
Team Manager - North America Operations
September 2017 - March 2021
Full-time
-Oversaw customer service department, managing a team of 30+ customer service agents -Conducted training sessions and provided ongoing coaching and mentorship to ensure best standards of customer service. -Assisted in recruiting, hiring and terminating customer service agents. -Analyzed data to identify potential strategies for improving service and productivity. -Ensured achievement of customer service levels and company standards. -Investigated customer problems and devised solutions. -Implemented self-service and various automation solutions to reduce costs and improve efficiency. -Drafted problem statements, detailing the issues identified, the impact and the preferred resolutions to address them.
Executive Customer Relations / Resolution Lead
August 2014 - September 2017
Full-time
- Spearheading customer complaints on behalf of Amazon’s CEO, responding to notices received from Attorney General Offices and Better Business Bureau for North American business. - Assisting customer service associates (CSAs) with policy or process queries, keeping a superior level of expertise to provide assistance for incoming calls and tackling escalated escalation and concession calls. - Displaying an action-based, adaptable problem-solving attitude with superior research abilities, exuding Customer Obsession and Ownership on every call.
Education
Osmania University Hyderabad
2015 - 2017
Master of Business Administration - MBA in Human Resources
September 2015 - September 2017
I graduated from Pragathi Mahavidyalaya (Osmania University) in 2015, where I studied Human Resources. I attained a Master’s degree in Human Resources in 2017. During my time there, I excelled in my studies and gained invaluable insight into the complexities of the HR field. I developed a strong passion for the field, and utilized my knowledge to actively collaborate on research projects and hone my skills in problem-solving. Through the course of my studies, I developed the skills to identify effective strategies for recruitment, employee engagement, and the implementation of new policies. My academic experiences enabled me to develop a comprehensive understanding of Human Resources and prepared me to take on the dynamic challenges within the field.
Joginpally B.R Engineering College
2010 - 2014
Bachelor of Technology - BTech in Information Technology
September 2010 - September 2014
I leveraged my BTech in Information Technology to develop comprehensive IT solutions, while utilizing best practices to ensure project success. My technical proficiency enabled me to analyze complex problems and develop innovative solutions, and I collaborated effectively with team members, driving projects to successful completion. My educational background enabled me to collaborate with clients to understand their needs and develop solutions tailored to their requirements.
Awards & achievements
Amazon
Outstanding Leader Award
Jan 2021
Amazon
Outstanding Leader Award
Sep 2020
Amazon
Outstanding Leader Award
Dec 2019