Pratikanand Dubey
Mumbai, IN • Joined Jul 2023
About
A motivated and project-oriented professional with a strong sense of learning and a Global Master of Business in General Management. Skilled in client-facing roles, I am seeking a challenging position as a Project Manager, Process Manager, or Product Manager. With a Bachelor of Technology degree and a proven track record in customer support, business development, and project execution, I am confident in my ability to drive successful outcomes and assist clients in achieving their objectives.
Work experience
4 years 7 months
eClinicalWorks
3 years 11 months
Implementation Project Manager
August 2018 - June 2022
Managed client and vendor requirements to deliver customized interfaces for daily work, resulting in improved workflow and efficiency. Handled technical and implementation teams, ensuring compliance with HIPPA, HPI, and CIA regulations while successfully executing projects. Led end-to-end data transfer projects, enabling stable network architecture, and reducing data loss. Ensured timely completion of projects while maintaining high-quality standards, resulting in increased customer satisfaction. Collaborated with U.S. providers and networking teams, bridging the gap between client requirements and product design. Captured and documented feedback to enhance Electronic Medical Record (E.M.R) products and various lines of businesses, improving the product's usability and customer experience.
Convergys
8 month
Technical support (Optus/ NBN)
December 2017 - July 2018
Provided technical support to clients and customers using a variety of tools and software programs, resulting in improved customer satisfaction. Troubleshoot network issues, identifying, and resolving problems promptly, improving productivity and profitability for the company. Demonstrated excellent communication skills, seamlessly interacting with customers at all levels, and building strong relationships.
Education
SP Jain School of Global Management
2022 - 2023
GLOBAL MASTERS OF BUSINESS MANAGEMENT in Management
June 2022 - July 2023
• Executed an Applied Research Project to develop a comprehensive business plan for an eSports start-up at the intersection of entertainment and technology (Singapore Jun 22 – Oct 22) • Participated in a Google Workshop to gain expertise in Google Cloud Big Data and Machine Learning Fundamentals (Singapore Aug 22) • Attained certification in the Blue Ocean Strategy Simulator, acquiring advanced skills in creating uncontested market spaces (Dubai Nov 22) • Obtained certification in the MarkStrat Simulator, expanding knowledge in strategic marketing (Dubai Nov 22) • Conducted an Industry project analyzing the impact of ESG investments in financial reporting, and calculating ESG scores for listed/unlisted investments (Dubai Nov 22 – Feb 23) • Collaborated with Red Hat Incorporated in an Industry project to design a go-to-market plan for transitioning CentOS customers to RHEL and expanding RHEL business with Hyperscalers like AWS, Azure, and GCP (Dubai & Singapore Feb 23 – May 23) • Earned certification as a Lean Six Sigma Green Belt from KPMG (Dubai May 23)
B.R. Ambedkar University (Agra, India)
2011 - 2015
B. Tech (Computer Science)
August 2011 - June 2015
Projects
Hotel Management Database System
Jul 2023 - Present
B.R. Ambedkar University (Agra, India)
Developed a hotel management database system that captures day-to-day admissions, room allocations, and billing information for customers. Designed to ensure seamless and accurate customer service delivery. Streamlined operations significantly improved customer satisfaction and revenue generation for the hotel.
Awards & achievements
SP Jain School of Global Management
Extra curricular activities
Jun 2023
