Saurabh Ranjan
Ranchi, IN • Joined Jul 2023
About
Strategic professional with an analytical bent of mind & proven track-record of stamping success across the entire gamut of IT Operations Management, Systems Administration, Service Delivery and Infrastructure Management; targeting assignments as Senior Service Desk Management
Work experience
7 months
Alchemy Techsol
7 month
Service desk lead
July 2022 - January 2023
Full-time
- Led and managed a team of technical support professionals in a UK/US service desk environment located in Chennai - Provided guidance and support to team members, ensuring efficient and effective resolution of technical issues - Developed and implemented strategies to improve overall team performance and customer satisfaction - Successfully handled escalated customer complaints and resolved complex technical problems - Collaborated with cross-functional teams to identify and implement process improvements, resulting in increased productivity and cost savings - Trained and onboarded new team members, ensuring a smooth transition and alignment with team goals and objectives - Consistently met and exceeded key performance indicators, including response time and customer satisfaction targets
Education
MSMT
2011 - 2013
MCA in Computer Applications
June 2011 - December 2013
I successfully completed my degree in Computer Applications as a full-time student, demonstrating my commitment to excellence in education. Throughout my academic journey, I actively engaged in coursework, consistently achieving high grades and mastering complex concepts. By immersing myself in hands-on projects, I applied critical thinking skills to solve real-world problems and develop innovative solutions. I actively participated in team discussions, fostering a collaborative learning environment and honing my communication and interpersonal skills. Moreover, I seized every opportunity to expand my knowledge by attending workshops and conferences, staying abreast of the latest advancements in the field of computer applications. Overall, my dedicated pursuit of knowledge and my proactive approach to learning have equipped me with a solid foundation in computer applications, making me a valuable asset in any professional setting.
Mangalam School of Management & Technology
2008 - 2011
BCA in Computer Applications
December 2008 - June 2011
- Achieved a Graduation Degree specializing in computer Applications through full-time enrollment - Successfully fulfilled the requirements for a Graduation Degree in computer Applications - Attained a Graduation Degree in computer Applications on a full-time basis
Awards & achievements
Alchemy Techsol
ITIL V4
Nov 2019