Shiva Kumar Varma Datla

SPS Associate

June 2016 - Present

Full-time

• Successfully designed and applied the process of live data extraction and cleaning/transformation from multiple sources • Performed root cause analysis of supply chain problems, developed initiatives to correct them and communicated opportunities for improvement by creating action plans • Handled vendor queries related to vendor catalogue and disputes, such as incorrect billing, inadequate/incorrect payments, faulty deductions, service agreement failures etc. • Generated reports to track performance of campaigns and provided solutions through data interpretation and logical reasoning for business improvement • Liaised with various departments and stakeholders to resolve Vendor's issues and questions

Interactive Social Media Advisor

June 2015 - April 2016

Full-time

• Troubleshooting and resolving the client problems using tools CRM (Customer Relationship Management), CAP (Customer Assurance Portal) and also organization specific other tools. • Document transactions and support interactions in system for future reference and addition to knowledge base. • Raise a ticket and register the client complaint, interlock with system administrator till the problem resolution (Remote Assistance). • Provide prompt and efficient service to Customers including the appropriate escalation of customers issues. • Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures • Contribute to a positive team environment and proactively aid team members with difficult contacts as needed

M Tech in Computer Science

May 2019 - June 2023

B Tech in Information Technology

June 2012 - May 2015