Vishal Jha

Senior executive

April 2022 - October 2022

Full-time

- Actively managed client communication through chat, troubleshot and resolved internet and connection issues, aided in plan upgrades, and pitched sales with skill - Demonstrated a profound comprehension of business fundamentals and acquired applicable abilities through internships/projects during collegiate program - Leveraged critical thinking, problem-solving, teamwork, and communication talents to excel in role - Perseverance and faithfulness revealed resilience despite any academic performance issues - Exhibiting potential for substantial contribution to the development and success of Sitel with further education and practical experience

Operational manager

February 2019 - March 2022

Full-time

• Managed client communication through chat and calls, ensuring satisfaction and resolving any issues related to shipments • Generated airway bills and kept clients updated on the status of their shipments • Possessing strong understanding of business fundamentals and practical skills acquired through internships and/or degree program • Demonstrated expertise in critical thinking, problem-solving, teamwork, and communication • Displayed resilience, commitment, and determination in overcoming academic performance challenges • Developed further training and practical experience to contribute to the growth and success of the logistics firm

Executive

April 2018 - December 2018

Full-time

• Managed client chats and resolved internet and connection issues as an executive at Firstsource • Possessed essential theoretical knowledge and practical skills in various areas of business • Earned a Bachelor of Commerce degree, demonstrating strong understanding of business fundamentals • Developed important professional skills such as critical thinking, problem-solving, teamwork, and communication through internships and projects during degree program • Showed resilience and determination despite achieving a 50% result • Gained further training and practical experience at Firstsource, to excel in role and contribute to the organization's growth and success

Bachelor of Commerce - BComm in Economics

July 2011 - June 2016

A Bachelor of Commerce graduate with a 50% result is an individual who has successfully completed a degree program focused on the fundamentals of business and commerce. Despite achieving a 50% result, this graduate possesses a solid understanding of various business disciplines, including accounting, finance, marketing, management, and economics. While the academic performance may not reflect exceptional achievement, this individual has acquired essential theoretical knowledge and practical skills necessary for a career in the business world. They have been exposed to a range of subjects that provide a broad understanding of how organizations operate, enabling them to contribute effectively in various business roles. Additionally, this graduate has likely gained exposure to real-world scenarios through internships, projects, or other practical experiences during their degree program. These experiences have provided them with valuable insights into the application of business principles and the opportunity to develop important professional skills such as critical thinking, problem-solving, teamwork, and communication. Although their academic performance may not be outstanding, this graduate's determination and commitment to completing their degree demonstrate their resilience and ability to persevere through challenges. They possess the foundational knowledge necessary to further develop their skills and succeed in the business field. With further training, professional development, and practical experience, this Bachelor of Commerce graduate can enhance their career prospects and potentially improve their academic performance. They have the potential to excel in various business roles, such as entry-level positions in finance, marketing, human resources, or operations, where they can apply their knowledge and contribute to the growth and success of organizations.