Senior Process Developer @ U-next learning PVT LTD
Bengaluru, IN • Joined Jul 2023
About
Seeking Data Analysis role to utilize strong time-management and leadership skills. Experienced in analyzing complex data sets, identifying trends, and presenting insights to drive informed decision-making. Proficient in using advanced statistical methods and data visualization tools. Successfully managed multiple projects concurrently, meeting strict deadlines and exceeding client expectations. Demonstrated strong leadership qualities by effectively leading cross-functional teams and driving collaborative problem-solving. Committed to delivering accurate and actionable insights to support business growth.
Work experience
U-next learning PVT LTD
4 years 1 month
Senior Process Developer
December 2022 - Present
Full-time
- Guided and facilitated product service for working professionals, ensuring seamless customer experience. - Developed and implemented impactful sales strategies to maximize revenue and market penetration. - Utilized data analysis techniques to identify market trends and opportunities, resulting in informed business decisions. - Collaborated with cross-functional teams to optimize product offerings and drive customer satisfaction. - Demonstrated expertise in guiding working professionals through product selection and service customization, resulting in increased customer loyalty and repeat business.
Process Developer
December 2020 - November 2022
Full-time
- Managed all aspects of the admission process for Manipal University, ensuring efficient and streamlined operations. - Facilitated the screening and selection of prospective students, utilizing a thorough evaluation process to identify the most qualified candidates. - Implemented strategic marketing initiatives to attract a diverse pool of applicants, resulting in a significant increase in enrollment numbers. - Collaborated with cross-functional teams to optimize recruitment strategies and enhance the overall student experience. - Developed and maintained strong relationships with high schools, colleges, and other educational institutions to expand the university's reach and enhance its reputation. - Utilized data analysis and reporting techniques to identify trends and make data-driven decisions that improved the admission process. - Provided exceptional customer service to prospective students and their families, addressing inquiries and concerns promptly and professionally. - Actively contributed to the continuous improvement of the admission process, identifying areas for enhancement and implementing innovative solutions.
Tech Mahindra
2 years 3 months
Experience Manager
September 2018 - November 2020
Full-time
Managed and optimized diverse operational processes to ensure seamless execution of events. Implemented innovative strategies to enhance customer satisfaction, resulting in a 15% increase in positive feedback. Collaborated with cross-functional teams to develop and deliver targeted training programs, resulting in a 20% improvement in employee performance. Streamlined communication channels, reducing response time by 30%. Proactively identified and resolved issues, leading to a 25% reduction in customer complaints.
Education
HMS Institute of Technology
2015 - 2018
Bachelor of Engineering - BE in Electrical and Electronics Engineering
June 2015 - April 2018
- Facilitated successful completion of group projects, resulting in the achievement of a prize for Signal System and Solar Power. - Demonstrated excellent teamwork skills while assisting peers in their project tasks, contributing to overall success. - Engaged in a part-time position, leveraging time management abilities and work ethic to effectively meet job responsibilities.
HMS polytechnic
2011 - 2015
Diploma in Electrical and Electronics Engineering
May 2011 - April 2015
- Mathematics Championship Winner: Achieved victory in a highly competitive mathematics championship, showcasing exceptional problem-solving skills and strong analytical abilities. - Project Mentor: Guided and supported individuals throughout the execution of various projects, providing valuable advice, direction, and expertise to facilitate successful outcomes. - College Program Mentor: Assumed the role of a mentor within the college program, offering guidance, motivation, and assistance to fellow students to enhance their academic and personal development.
Projects
IPL Analysis using Power Bi
Mar 2023 - Present
- Conducted IPL analysis using Power Bi to analyze team performance and player statistics. - Utilized data visualization techniques to create interactive dashboards and reports. - Demonstrated a keen interest in cricket analytics by diving deep into player performance metrics. - Presented findings and insights to stakeholders, showcasing a strong passion for the subject matter. - Utilized advanced features in Power Bi to identify key trends and patterns in team strategies.
Ecommerce Sales Dashboard
Apr 2023 - Present
- Identified key insights for improving ecommerce business through data analysis. - Analyzed customer behavior and purchasing patterns to optimize user experience and increase sales. - Utilized statistical models and algorithms to identify trends and patterns in large datasets. - Developed actionable recommendations for enhancing product offerings and marketing strategies. - Collaborated with cross-functional teams to implement data-driven solutions and measure their impact. - Continuously monitored and evaluated performance metrics to ensure ongoing growth and success.
Awards & achievements
U-next learning PVT LTD
Best Performer
Apr 2023
U-next learning PVT LTD
Best Performer
Nov 2021