Kumar Abhishek

Technical process specialist

November 2022 - June 2023

Handled customer calls and efficiently troubleshooted WiFi networks and broadband services, ensuring seamless connectivity. Assisted customers in technically connecting their WiFi, actively listening to their concerns and providing effective solutions.

Advisor

August 2021 - August 2022

Full-time

Work Experience: Customer Service Representative (Blended Service) | Company Name | H&M - Handled both incoming calls and chat inquiries, providing exceptional support to address customer concerns promptly and effectively. - Streamlined the resolution process for various issues, such as delivery status inquiries, refund processes, and order discrepancies. - Maintained a high level of customer satisfaction by empathetically addressing complaints and finding suitable solutions. - Utilized strong communication skills to assist customers with resolving issues related to non-received orders and mismatches. - Demonstrated exceptional multitasking abilities by handling both calls and chats simultaneously, ensuring timely and efficient service. - Consistently met and exceeded performance targets, achieving high customer satisfaction ratings. - Collaborated with cross-functional teams to resolve complex customer issues, fostering positive working relationships. - Utilized problem-solving skills to identify root causes of customer complaints and implemented effective solutions. - Maintained thorough knowledge of company policies and procedures to provide accurate information and guidance to customers.

Associate

November 2019 - June 2021

Full-time

- Maintained accurate and organized files of cheques for home loan disbursement in an operations team - Effectively distributed and disbursed cheques to ensure timely home loan processing - Demonstrated strong attention to detail in maintaining and updating records for efficient operations - Collaborated with team members to streamline cheque maintenance processes, resulting in improved productivity - Assisted in coordinating with various departments to facilitate smooth flow of cheque disbursement for home loans.

Nautical Science in Marine

May 2012 - June 2015

Education: Completed Marine College Training, specializing in shipping line operations and holding the rank of Deck Cadet. - Developed a comprehensive understanding of maritime operations, including navigation, vessel maintenance, and safety protocols. - Acquired practical skills in operating and maintaining ship equipment, ensuring the integrity and efficiency of vessel operations. - Received extensive training in emergency response procedures, including firefighting, rescue operations, and evacuation protocols. - Demonstrated exceptional leadership abilities through effective teamwork and coordination with fellow cadets during simulated onboard scenarios. - Participated in rigorous physical training programs to enhance fitness levels and ensure optimal performance in demanding maritime environments. - Actively engaged in theoretical coursework, studying subjects such as marine engineering, meteorology, and international maritime regulations. - Proven ability to adapt and think critically, resolving challenges effectively and efficiently while maintaining a keen eye for detail. - Successfully completed internships and practical assignments, gaining hands-on experience in real-world shipping line operations. - Consistently demonstrated a strong work ethic, disciplined approach, and dedication to maintaining the highest standards of professionalism in the maritime industry.

Science in Math's Physics and Chemistry

April 2009 - July 2011

Science, Social Science, Hindi and English

April 2000 - July 2009