Yogesh Kunde
Thane, IN • Joined Jul 2023
About
To work for an organization which provides me the opportunity to improve my skills and knowledge to grow with the organization's objectives and myself as a whole. I am open to accepting challenges and leadership roles to attain higher levels of responsibilities.
Work experience
4 years 10 months
Concentrix Pvt. Ltd.
9 month
Customer Support KNE Desk
October 2023 - June 2024
Full-time
Handled product complaints and queries, providing resolutions in accordance with company policies. Demonstrated proactive problem-solving skills by collaborating with senior colleagues to explore all possible solutions.
Igt. solutions pvt. ltd.
4 years 1 month
Senior Process Associate
June 2019 - June 2023
Used to handle international passengers and escalations calls of Indigo Airlines. Achieved all types of targets with highest feedback score and quality score. Worked on all types of queries and escalations and provided end-to-end resolution to passengers. Handled domestic as well as international calls.
IGT Solutions
3 years 9 months
Process Associate
October 2019 - June 2023
Full-time
- Managed and addressed domestic, international, and escalation calls related to cancellations, rescheduling, visa information, and other inquiries. - Provided exceptional customer service by efficiently handling and resolving customer concerns and issues. - Utilized effective communication skills to ensure clear and accurate information was conveyed to customers. - Demonstrated strong problem-solving abilities by proactively identifying and resolving customer concerns. - Collaborated with cross-functional teams to streamline processes and improve customer satisfaction. - Maintained detailed records of customer interactions and inquiries, ensuring accurate documentation for future reference. - Consistently met or exceeded performance targets and metrics, including call handling time.
Education
Bachelor of Commerce
2024 - Present
Completed in 2013-2015
June 2024 - Present
LDP School Lasalgaon
2024 - Present
SSC in Completed in 2008
June 2024 - Present
Panachavati Collage Nashik
2024 - Present
HSC In Commerce in Completed in 2012
June 2024 - Present
NVP mandal Lasalasalgaon College
2023 - 2023
B.com in Banking and Finance
July 2023 - July 2023
Education Details: - Earned a Bachelor's degree in B.com from Pune University, specializing in accounting and finance. Demonstrated a mastery of financial principles, business analysis, and data interpretation. Utilized critical thinking and problem-solving abilities to consistently produce superior work on a variety of projects and assignments. - Completed rigorous coursework in MSCIT, refining expertise in computer applications and information technology. Utilized advanced skills in MS Office to optimize processes and enhance efficiency on multiple academic projects.
Awards & achievements
IGT Solutions
Batch Mentor
Apr 2022