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Yogesh Kunde

Pune, IN

Currently at

IGT Solutions

Working since 2019

Work experience

3 years 9 months

Avg tenure: 3 years 9 months

B.com

NVP mandal Lasalasalgaon College

Jul 2023 - Jul 2023

About

Customer service executive experience

Work experience

3 years 9 months

Org Logo

IGT Solutions

3 years 9 months

Process Associate

October 2019 - June 2023

Full-time

- Managed and addressed domestic, international, and escalation calls related to cancellations, rescheduling, visa information, and other inquiries. - Provided exceptional customer service by efficiently handling and resolving customer concerns and issues. - Utilized effective communication skills to ensure clear and accurate information was conveyed to customers. - Demonstrated strong problem-solving abilities by proactively identifying and resolving customer concerns. - Collaborated with cross-functional teams to streamline processes and improve customer satisfaction. - Maintained detailed records of customer interactions and inquiries, ensuring accurate documentation for future reference. - Consistently met or exceeded performance targets and metrics, including call handling time.

Education

NVP mandal Lasalasalgaon College

2023 - 2023

B.com in Banking and Finance

July 2023 - July 2023

Education Details: - Earned a Bachelor's degree in B.com from Pune University, specializing in accounting and finance. Demonstrated a mastery of financial principles, business analysis, and data interpretation. Utilized critical thinking and problem-solving abilities to consistently produce superior work on a variety of projects and assignments. - Completed rigorous coursework in MSCIT, refining expertise in computer applications and information technology. Utilized advanced skills in MS Office to optimize processes and enhance efficiency on multiple academic projects.

Awards & achievements

IGT Solutions

Batch Mentor

Apr 2022