Yogesh Kunde
Pune, IN
Currently at
IGT Solutions
Working since 2019
Work experience
3 years 9 months
Avg tenure: 3 years 9 months
B.com
NVP mandal Lasalasalgaon College
Jul 2023 - Jul 2023
About
Customer service executive experience
Work experience
3 years 9 months
IGT Solutions
3 years 9 months
Process Associate
October 2019 - June 2023
Full-time
- Managed and addressed domestic, international, and escalation calls related to cancellations, rescheduling, visa information, and other inquiries. - Provided exceptional customer service by efficiently handling and resolving customer concerns and issues. - Utilized effective communication skills to ensure clear and accurate information was conveyed to customers. - Demonstrated strong problem-solving abilities by proactively identifying and resolving customer concerns. - Collaborated with cross-functional teams to streamline processes and improve customer satisfaction. - Maintained detailed records of customer interactions and inquiries, ensuring accurate documentation for future reference. - Consistently met or exceeded performance targets and metrics, including call handling time.
Education
NVP mandal Lasalasalgaon College
2023 - 2023
B.com in Banking and Finance
July 2023 - July 2023
Education Details: - Earned a Bachelor's degree in B.com from Pune University, specializing in accounting and finance. Demonstrated a mastery of financial principles, business analysis, and data interpretation. Utilized critical thinking and problem-solving abilities to consistently produce superior work on a variety of projects and assignments. - Completed rigorous coursework in MSCIT, refining expertise in computer applications and information technology. Utilized advanced skills in MS Office to optimize processes and enhance efficiency on multiple academic projects.
Awards & achievements
IGT Solutions
Batch Mentor
Apr 2022