SANJIB BARDHAN
IT Analyst/ Software Engineer @ Capgemini
Durgapur, IN • Joined Jun 2023
About
To utilize my talent & skills to enhance the knowledge under a challenging work environment & giving benefit to the organization.
Work experience
2 years 9 months
Capgemini
1 year
IT Analyst/ Software Engineer
March 2023 - Present
Full-time
• Developed complex applications with Javascript, Node.js, Python, and SQL • Optimized data storage and retrieval using SQL • Created dynamic Power BI reports to track KPIs • Developed cloud-based applications utilizing AWS services • Maintained existing applications with bug fixing and feature enhancement
Stratosphere IT Solutions Pvt. Ltd.
11 month
Service Desk Analyst
April 2022 - February 2023
Full-time
• Effectively executed day-to-day technical support duties at the Service Desk, providing assistance to more than 200 customers daily • Diagnosed and resolved technical issues related to hardware and software, such as networking, basic server, email, print services, and operating systems • Executed remote support for internal and external customers, utilizing remote control tools, such as LogMeIn and TeamViewer • Trained more than 40 personnel in using new software and hardware • Responded to customer inquiries promptly, resolving more than 50 customer issues daily • Built and maintained customer relationships by delivering exceptional customer service, resulting in customer satisfaction rating of 95%
Education
Moulana Abul Kalam Azad University of Technology
2021 - 2023
M.Tech IT- IOT in Information Technology
June 2021 - June 2023
Achieved Master of Technology in IT-IoT from Moulana Abul Kalam Azad University of Technology, formerly known as West Bengal University of Technology, in 2021-2023. Additionally, attained a Bachelor of Technology in Information Technology from West Bengal University of Technology in 2010-2014 and earned a Diploma in Electronics & Telecommunications Engineering from West Bengal State Council of Technical Education in 2007-2010.
West Bengal University of technology
2010 - 2013
Bachelor of Technology - BTech in Information Technology
June 2010 - June 2013
Accomplished B.Tech in Information Technology from WEST BENGAL UNIVERSITY OF TECHNOLOGY.
Projects
Blockchain based privacy & Security in Medical records
Jan 2023 - Jun 2023
Moulana Abul Kalam Azad University of Technology
• Developed a BLOCKCHAIN based privacy & security system leveraging cloud computing to improve efficiency, data security, and scalability. • Implemented a system of distributed database technology to securely store and manage confidential information. • Enhanced the system with a custom-built encryption algorithm to increase protection for sensitive data. • Applied cloud computing methods to improve system scalability, allowing for future growth. • Tested and verified the system to ensure optimal performance and data security.
Food Delivery App Analysis
Jan 2023 - Jun 2023
West Bengal University of technology
• Analyzed the effectiveness of a food delivery app by researching customer feedback on the app and creating a report detailing the app's strengths and weaknesses. • Leveraged data analysis and visualization techniques to draw insights from customer reviews and created a comprehensive report, identifying areas of improvement. • Monitored the app's performance through customer ratings and feedback to evaluate user satisfaction and suggest further enhancements. • Implemented changes to the app based on customer feedback, resulting in increased user engagement and satisfaction.
Awards & achievements
Moulana Abul Kalam Azad University of Technology
Best project in 2023
May 2023