IT Analyst/ Software Engineer @ Capgemini

Durgapur, IN • Joined Jun 2023


To utilize my talent & skills to enhance the knowledge under a challenging work environment & giving benefit to the organization.

Work experience

2 years 4 months

Org Logo


1 year 5 months

IT Analyst/ Software Engineer

March 2023 - Present


• Developed complex applications with Javascript, Node.js, Python, and SQL • Optimized data storage and retrieval using SQL • Created dynamic Power BI reports to track KPIs • Developed cloud-based applications utilizing AWS services • Maintained existing applications with bug fixing and feature enhancement

Stratosphere IT Solutions Pvt. Ltd.

11 month

Service Desk Analyst

April 2022 - February 2023


• Effectively executed day-to-day technical support duties at the Service Desk, providing assistance to more than 200 customers daily • Diagnosed and resolved technical issues related to hardware and software, such as networking, basic server, email, print services, and operating systems • Executed remote support for internal and external customers, utilizing remote control tools, such as LogMeIn and TeamViewer • Trained more than 40 personnel in using new software and hardware • Responded to customer inquiries promptly, resolving more than 50 customer issues daily • Built and maintained customer relationships by delivering exceptional customer service, resulting in customer satisfaction rating of 95%


Moulana Abul Kalam Azad University of Technology

2021 - 2023

M.Tech IT- IOT in Information Technology

June 2021 - June 2023

Achieved Master of Technology in IT-IoT from Moulana Abul Kalam Azad University of Technology, formerly known as West Bengal University of Technology, in 2021-2023. Additionally, attained a Bachelor of Technology in Information Technology from West Bengal University of Technology in 2010-2014 and earned a Diploma in Electronics & Telecommunications Engineering from West Bengal State Council of Technical Education in 2007-2010.

West Bengal University of technology

2010 - 2013

Bachelor of Technology - BTech in Information Technology

June 2010 - June 2013

Accomplished B.Tech in Information Technology from WEST BENGAL UNIVERSITY OF TECHNOLOGY.


Blockchain based privacy & Security in Medical records

Jan 2023 - Jun 2023

Moulana Abul Kalam Azad University of Technology

• Developed a BLOCKCHAIN based privacy & security system leveraging cloud computing to improve efficiency, data security, and scalability. • Implemented a system of distributed database technology to securely store and manage confidential information. • Enhanced the system with a custom-built encryption algorithm to increase protection for sensitive data. • Applied cloud computing methods to improve system scalability, allowing for future growth. • Tested and verified the system to ensure optimal performance and data security.

Food Delivery App Analysis

Jan 2023 - Jun 2023

West Bengal University of technology

• Analyzed the effectiveness of a food delivery app by researching customer feedback on the app and creating a report detailing the app's strengths and weaknesses. • Leveraged data analysis and visualization techniques to draw insights from customer reviews and created a comprehensive report, identifying areas of improvement. • Monitored the app's performance through customer ratings and feedback to evaluate user satisfaction and suggest further enhancements. • Implemented changes to the app based on customer feedback, resulting in increased user engagement and satisfaction.

Awards & achievements

Moulana Abul Kalam Azad University of Technology

Best project in 2023

May 2023