Operations Manager @ Hero Moto (Superstockist)
Chandigarh, IN • Joined Jul 2023
About
A result-oriented Operations Strategy Enthusiast currently handling business operations vertical. My vision is to handle challenging and demanding roles by solving ambiguous business problems that promote an increase in my knowledge, skills, and network.
Work experience
Hero Moto (Superstockist)
3 years 9 months
Operations Manager
January 2021 - Present
Full-time
Analyzing data to identify business operational patterns. ● Generating and tracking operations KPIs. ● Improving VOR per lac from 3 to 0.7 for ANC Network Channel Partners. ● Data storytelling for the created visualizations and recognized patterns. ● Achieving an EFSR Error-Free Supply Ration of 99% from 72%. ● Monitoring Inventory health by adhering to Back Order and Safety stock measures. ● Constantly achieving 100% Parts Service Ratio and 99% Variability measure. ● Acquiring the best FFR First Fill Ration of 99% throughout the ye Reducing 7% of Operational cost by identifying and rectifying areas of over expenditures ● Ensuring staff welfare and safety and regulatory requirements.ar. ● Improving Picking Efficiency from 78.5% to 99% with a defined layout and stock planning. ● Identifying and Corporate Reporting of ANC Demand Trend Vs GPC Supply Trend. ● Handling a team of 70 members and performing Leadership tactics. ● Creating reward-driven, performance and skill-improving, inter and intra-team challenges.
Waho Departmental Store
2 years
FMCG Entrepreneur
September 2013 - August 2015
Self employed
Identifying, Shortlisting, and Networking with Vendor for procurement ● Analysing Data for profitability and SKU category movement ● Improving Purchase Experience with smoothening of operational activities. ● Proving best-in-class TAT for doorstep delivery. ● Identifying SKU group purchasing patter and forecasting inventory levels. ● Performing movement analysis on SKU groups. ● Generating SOPs for purchase and sale operations ● Ensuring Layout planning for Category wise display.
Jaypee Group
2 years
Supply Chain Business Partner
January 2010 - August 2012
Self employed
Analyzing data for maintaining the best delivery TAT ● Identifying, shortlisting, negotiating, and networking with supply partners ● Providing water-secured warehousing support mechanism due to perishability of the product. ● Identifying demand and consumption matrix for RMC production plants ● Maintaining inventory by monitoring project completion and predicting demand ● Corporate reporting for delivery TAT and Supply TAT analysis. ● Identifying expenditure areas and reducing unwanted operational steps for a smooth experience.
Education
I.K.G. Punjab Technical University
2023 - Present
BSc
July 2023 - Present
TAFE, Australia
2009 - Present
Adv. Diploma in HM
July 2009 - Present
ICSE
2006 - Present
Higher Secondary School (Commerce)
July 2006 - Present
Indian Institute of Management, Indore (IIM Indore)
2021 - 2022
Integrated Program in Business Analytics
September 2021 - July 2022
Studying for this certificate course provided me hands on experience with tools like SQL, Power BI, Tableau, Python R and also helped gain knowledge on advance excel which allowed me to process and intrepret data by fetching data insites and improve my data anlytical skills towards improving my visual presentation of data dashboards.
Awards & achievements
Hero Moto (Superstockist)
Best Service Ratio FY 22-23
Feb 2023