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Monali Solanki

Mumbai, IN

Currently at

SMEST Capital Private Limited

Working since 2022

Work experience

4 years 10 months

Avg tenure: 1 year

Bachelor in Commerce

Sathaye College

Jun 2018 - Sep 2018

HSC

Nitin Godiwala Junior College of commerce

Jun 2016 - Apr 2018

About

Passionate HR Specialist, looking forward to driving organizational success through strategic talent management and employee engagement.

Work experience

4 years 10 months

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SMEST Capital Private Limited

7 month

Human Resource Executive

December 2022 - June 2023

Full-time

- Monitored and tracked employee attendance, ensuring compliance with company policies - Managed petty cash, maintaining accurate records and reconciling expenses - Developed and implemented HR policies, promoting a positive work environment - Created effective hiring procedures, resulting in successful recruitment and onboarding of qualified candidates - Established a clear promotional hierarchy within departments, fostering career growth opportunities - Prepared certificates for employee recognition and achievements - Implemented strategies to enhance employee engagement and satisfaction - Oversaw payroll management and generated salary slips for employees - Conducted hiring processes for both permanent employees and interns - Established hiring protocols to streamline recruitment efforts - Planned and executed various events, enhancing employee morale and team collaboration - Managed various human resource and administration tasks, ensuring smooth operations - Initiated and implemented innovative initiatives to optimize human resource processes - Created and distributed monthly newsletters to keep employees informed and engaged - Facilitated onboarding and induction processes for new hires, ensuring a seamless transition - Executed exit formalities and protocols for departing employees.

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Infinite Computing Systems

6 month

Talent Acquisition Specialist

June 2022 - November 2022

Full-time

- Managed end-to-end recruitment process, effectively meeting in-house requirements. - Screened CVs from various job portals to identify potential candidates. - Shortlisted candidates based on current open positions. - Conducted interviews to assess suitability for job roles. - Presented candidate profiles to hiring managers for further consideration. - Followed up with offered candidates post-interview to ensure successful onboarding. - Maintained strong relationships with candidates throughout the recruitment process. - Negotiated salary terms and facilitated the issuance of offer letters. - Facilitated smooth onboarding of candidates into the organization.

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HealthAssure

2 years 5 months

Network Executive

August 2021 - May 2022

Full-time

- Conducted client consultations to determine their medical package needs and developed a comprehensive Test grid accordingly - Negotiated competitive package rates with medical partners and successfully obtained approval - Facilitated the signing of Memorandums of Understanding (MOUs) and maintained accurate records in the Company's register - Actively sourced and onboarded new medical partners in diverse locations through networking and recommendations - Demonstrated expertise in utilizing the company's Partner portals and provided guidance to medical partners on its effective usage - Gathered partner feedback on the app and proposed necessary modifications for continuous improvement - Coordinated with external Outsource centers to ensure seamless medical procedures and collaborated closely with the Accounts Team to ensure accurate billing and timely payment for medical partners.

Operations Executive

January 2020 - July 2021

Full-time

- Facilitated medical bookings for customers through email and chat, ensuring a seamless process - Collaborated closely with clients to oversee and manage the entire medical procedure from start to finish - Acted as a Single Point of Contact (SPOC) for clients, promptly addressing and resolving any queries or concerns - Attended meetings and reviews to gain a comprehensive understanding of client needs and successfully implement them - Coordinated with internal teams to ensure smooth operations and efficient service delivery for the client - Handled grievances and escalations, effectively resolving issues and ensuring client satisfaction - Made quick and informed decisions to prioritize client needs and achieve optimal customer experience - Worked closely with the Network team to establish and maintain exceptional service standards for the client

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Karvy Digikonnect

1 year

Customer Service Executive

September 2018 - December 2019

Full-time

- Assisted customers/clients in resolving their queries via chat, call, and email, ensuring prompt and satisfactory solutions. - Maintained regular communication with clients, keeping them informed about process or product changes for seamless collaboration. - Facilitated seamless information flow by forwarding client details to the training department. - Contributed to quality improvement by promptly sharing client feedback with the quality teams. - Proactively updated Team Leaders and Seniors about changes and other important updates for effective coordination.

Education

Sathaye College

2018 - 2018

Bachelor in Commerce in Commerce

June 2018 - September 2018

- Initiated studies at Sathaye College, yet due to early employment, effectively balanced work and academics became challenging, resulting in a decision to resign from studies. Currently actively pursuing a BCom degree via distance learning, eagerly awaiting results anticipated in early 2024.

Nitin Godiwala Junior College of commerce

2016 - 2018

HSC in Commerce

June 2016 - April 2018

Attained my junior college education at Nitin Godiwala Junior College of Commerce, showcasing unwavering commitment to academic excellence and personal growth. Thrived in a dynamic learning environment, consistently outperforming in coursework and embracing challenging subjects. Forged a strong foundation in commerce, refining skills in accounting, economics, and business studies. Actively engaged in group projects, fostering effective communication and collaboration abilities. Distinguished myself in examinations, achieving commendable grades and earning recognition for consistently producing high-quality work. Proactively pursued additional learning opportunities, actively participating in seminars and workshops to expand knowledge and stay current with industry trends. Overall, my time at Nitin Godiwala Junior College of Commerce instilled in me the significance of tenacity, discipline, and a relentless pursuit of educational improvement.

St. Joseph’s Convent High School

2004 - 2016

NA

June 2004 - April 2016

Education Background: - Successfully completed schooling from kindergarten to high school level at St. Joseph’s convent High School.

Awards & achievements

SMEST Capital Private Limited

ACE OF INITIATIVE

Apr 2023