Monali Solanki

Human Resource Executive

December 2022 - June 2023

Full-time

- Monitored and tracked employee attendance, ensuring compliance with company policies - Managed petty cash, maintaining accurate records and reconciling expenses - Developed and implemented HR policies, promoting a positive work environment - Created effective hiring procedures, resulting in successful recruitment and onboarding of qualified candidates - Established a clear promotional hierarchy within departments, fostering career growth opportunities - Prepared certificates for employee recognition and achievements - Implemented strategies to enhance employee engagement and satisfaction - Oversaw payroll management and generated salary slips for employees - Conducted hiring processes for both permanent employees and interns - Established hiring protocols to streamline recruitment efforts - Planned and executed various events, enhancing employee morale and team collaboration - Managed various human resource and administration tasks, ensuring smooth operations - Initiated and implemented innovative initiatives to optimize human resource processes - Created and distributed monthly newsletters to keep employees informed and engaged - Facilitated onboarding and induction processes for new hires, ensuring a seamless transition - Executed exit formalities and protocols for departing employees.

Talent Acquisition Specialist

June 2022 - November 2022

Full-time

- Managed end-to-end recruitment process, effectively meeting in-house requirements. - Screened CVs from various job portals to identify potential candidates. - Shortlisted candidates based on current open positions. - Conducted interviews to assess suitability for job roles. - Presented candidate profiles to hiring managers for further consideration. - Followed up with offered candidates post-interview to ensure successful onboarding. - Maintained strong relationships with candidates throughout the recruitment process. - Negotiated salary terms and facilitated the issuance of offer letters. - Facilitated smooth onboarding of candidates into the organization.

Operations Executive

January 2020 - July 2021

Full-time

- Facilitated medical bookings for customers through email and chat, ensuring a seamless process - Collaborated closely with clients to oversee and manage the entire medical procedure from start to finish - Acted as a Single Point of Contact (SPOC) for clients, promptly addressing and resolving any queries or concerns - Attended meetings and reviews to gain a comprehensive understanding of client needs and successfully implement them - Coordinated with internal teams to ensure smooth operations and efficient service delivery for the client - Handled grievances and escalations, effectively resolving issues and ensuring client satisfaction - Made quick and informed decisions to prioritize client needs and achieve optimal customer experience - Worked closely with the Network team to establish and maintain exceptional service standards for the client

Customer Service Executive

September 2018 - December 2019

Full-time

- Assisted customers/clients in resolving their queries via chat, call, and email, ensuring prompt and satisfactory solutions. - Maintained regular communication with clients, keeping them informed about process or product changes for seamless collaboration. - Facilitated seamless information flow by forwarding client details to the training department. - Contributed to quality improvement by promptly sharing client feedback with the quality teams. - Proactively updated Team Leaders and Seniors about changes and other important updates for effective coordination.

Bachelor in Commerce in Commerce

June 2018 - September 2018

- Initiated studies at Sathaye College, yet due to early employment, effectively balanced work and academics became challenging, resulting in a decision to resign from studies. Currently actively pursuing a BCom degree via distance learning, eagerly awaiting results anticipated in early 2024.

HSC in Commerce

June 2016 - April 2018

Attained my junior college education at Nitin Godiwala Junior College of Commerce, showcasing unwavering commitment to academic excellence and personal growth. Thrived in a dynamic learning environment, consistently outperforming in coursework and embracing challenging subjects. Forged a strong foundation in commerce, refining skills in accounting, economics, and business studies. Actively engaged in group projects, fostering effective communication and collaboration abilities. Distinguished myself in examinations, achieving commendable grades and earning recognition for consistently producing high-quality work. Proactively pursued additional learning opportunities, actively participating in seminars and workshops to expand knowledge and stay current with industry trends. Overall, my time at Nitin Godiwala Junior College of Commerce instilled in me the significance of tenacity, discipline, and a relentless pursuit of educational improvement.

NA

June 2004 - April 2016

Education Background: - Successfully completed schooling from kindergarten to high school level at St. Joseph’s convent High School.