Preeti Hurmade

Senior optometrist

October 2021 - Present

Full-time

Provided optometric services to customers, including comprehensive eye exams, contact lens fittings and follow-up care. Conducted client interviews and administered eye tests. Presented patients with contact lens options, eyeglass frames and lenses, and other vision care products. Built customer relationships by efficiently responding to inquiries and promptly resolving any complaints. Recommended corrective lenses and other vision care products. Refined operational processes to improve customer satisfaction. Monitored inventory levels and worked with suppliers to ensure adequate levels of merchandise. Developed and maintained customer relationships to increase sales and customer loyalty. Assisted with marketing campaigns and events to promote the practice. Devised and implemented strategies to increase patient satisfaction. Ensured a professional and welcoming environment for patients. Analyzed patient needs and provided tailored vision care solutions. Utilized superior customer service skills to effectively address client issues. Executed quality assurance measures to ensure adherence to industry standards.

Optometrist cum customer service executive

November 2020 - September 2021

Full-time

Provided comprehensive optometric services to ensure patient health and satisfaction. Demonstrated excellent customer service skills to address patient needs. Ensured patient records and test results were maintained accurately and confidentially. Evaluated patient vision and prescribed corrective lenses. Collaborated with medical professionals to develop patient-focused treatment plans. Performed corrective laser surgeries to improve vision. Assisted patients in selecting frames and lenses and answer questions related to lens materials and treatments. Responded promptly to customer inquiries and provided information to resolve customer issues. Educated patients on proper use and care of eyewear and contact lenses. Managed billing and payment processing with insurance providers. Maintained an organized and hygienic work environment. Developed and implemented customer service policies to improve patient satisfaction. Monitored stock levels and ordered supplies as needed. Demonstrated expertise in all aspects of customer service, from scheduling appointments to collecting payments.

Master of Business Administration - MBA in Marketing management

June 2022 - Present

I am currently pursuing an online MBA program in the field of marketing management, actively developing my knowledge and skills in strategic marketing, data-driven decisions and market analysis. My goal is to utilize this degree to build an effective marketing strategy, drive brand awareness and maximize the profitability of my future employer.

Bachelor's of optometry in Bsc

April 2023 - April 2023

I successfully attained my Bachelor's Degree in Optometry, showcasing a remarkable knack for the subject. My educational program comprised of courses such as ocular anatomy, pharmacology, and ocular diseases, equipping me with broad expertise and abilities for a career in optometry. As I progressed through my studies, I regularly attained excellent grades and was honored for my exceptional performance. Additionally, I actively engaged in optometry-related research initiatives, furnishing creative solutions to intricate issues. Furthermore, I polished my social skills by collaborating with patients and peers, allowing me to establish significant connections. My solid educational background has given me the base to succeed in optometry.