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Surendra Shukla

Shahdol, IN

Currently at

FutureTech Softwares

Working since 2022

Work experience

7 years 7 months

Avg tenure: 2 years

COPA

National Center Of Vocational training

Jul 2011 - Aug 2012

Higher secondary

Maharshi Vidyalayam

Jul 2007 - Jun 2008

About

Dedicated professional with exceptional customer service skills and a proven track record of exceeding sales targets. Recognized for strong teamwork, communication, and interpersonal abilities. Committed to delivering customer satisfaction and passionate about problem-solving.

Work experience

7 years 7 months

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FutureTech Softwares

8 month

Territory sales manager

August 2022 - March 2023

Full-time

- Regularly communicate with territory to drive sales and increase revenue. - Collaborate with team members to achieve sales targets and exceed expectations. - Implement effective strategies to enhance customer satisfaction and loyalty. - Analyze market trends according to customer needs.

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Reliance Retail

2 years

Department Manager In Training

January 2020 - August 2022

Full-time

Generated and executed floor management strategies, leading to increased efficiency and productivity. Empowered and guided team members to achieve stellar performance through effective leadership and coaching. Provided exceptional customer support and resolved inquiries to ensure high satisfaction levels. Fostered effective communication with company stakeholders to align goals and drive successful outcomes.

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Reliance Jio Infocomm Limited

4 years

Store manager

April 2015 - July 2019

Full-time

- Successfully managed store operations and ensured efficient workflow, resulting in improved customer satisfaction ratings - Implemented innovative customer service strategies, resulting in increased customer retention and loyalty - Demonstrated exceptional problem-solving skills by effectively resolving customer complaints and concerns, ensuring customer satisfaction - Proactively identified areas for improvement within the team and store operations, implementing changes that positively impacted efficiency and profitability

Education

National Center Of Vocational training

2011 - 2012

COPA in Computer Science

July 2011 - August 2012

- Proficient in inputting and organizing data using MS Excel - Skilled in accurately entering and managing data in spreadsheets - Experienced in utilizing MS Excel for efficient data entry tasks - Competent in performing data entry duties using MS Excel

Maharshi Vidyalayam

2007 - 2008

Higher secondary in Arts

July 2007 - June 2008

Projects

New Store Opening

Jul 2020 - Present

Reliance Jio Infocomm Limited

- Successfully spearheaded the establishment of four new Reliance Trends stores in Madhya Pradesh, specifically in Jabalpur, Shahdol, Mandla, and Sagar. - Demonstrated outstanding leadership by taking full responsibility for the opening of these stores. - Showcased unwavering passion for the project through efficient coordination and management. -

Awards & achievements

Reliance Retail

New Store Launching

Aug 2023

Reliance Jio Infocomm Limited

Achiever Of The Financial Year 2016,2017,2018,2019,

Apr 2019