Surendra Shukla

Territory sales manager

August 2022 - March 2023

Full-time

- Regularly communicate with territory to drive sales and increase revenue. - Collaborate with team members to achieve sales targets and exceed expectations. - Implement effective strategies to enhance customer satisfaction and loyalty. - Analyze market trends according to customer needs.

Department Manager In Training

January 2020 - August 2022

Full-time

Generated and executed floor management strategies, leading to increased efficiency and productivity. Empowered and guided team members to achieve stellar performance through effective leadership and coaching. Provided exceptional customer support and resolved inquiries to ensure high satisfaction levels. Fostered effective communication with company stakeholders to align goals and drive successful outcomes.

Store manager

April 2015 - July 2019

Full-time

- Successfully managed store operations and ensured efficient workflow, resulting in improved customer satisfaction ratings - Implemented innovative customer service strategies, resulting in increased customer retention and loyalty - Demonstrated exceptional problem-solving skills by effectively resolving customer complaints and concerns, ensuring customer satisfaction - Proactively identified areas for improvement within the team and store operations, implementing changes that positively impacted efficiency and profitability

COPA in Computer Science

July 2011 - August 2012

- Proficient in inputting and organizing data using MS Excel - Skilled in accurately entering and managing data in spreadsheets - Experienced in utilizing MS Excel for efficient data entry tasks - Competent in performing data entry duties using MS Excel

Higher secondary in Arts

July 2007 - June 2008