Abhishek Mishra

Abhishek Mishra

Mumbai, IN • Joined Jun 2023


Experienced operations manager skilled in leading cross-functional teams to deliver high-quality services. Proven track record in improving efficiency, reducing costs, and increasing customer satisfaction. Deep understanding of operational processes and procedures, strong analytical skills, and ability to collaborate effectively with stakeholders at all levels. Committed to staying up-to-date with the latest industry trends and always looking for opportunities to innovate and improve.

Work experience

2 years 9 months


4 month

Senior Operations Manager

December 2022 - March 2023


• Handled daily operations for timely academic delivery, utilizing automation to enhance class operations and improve results. • Worked with executive team to construct and execute strategic plans and initiatives to bolster growth and increase profitability. • Monitored KPIs to identify areas for optimization and leverage cost reduction while improving client satisfaction. • Assessed staff performance and mentored 15 personnel to advance their abilities and reach their desired objectives.

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4 month

Manager - Store Operations

September 2022 - December 2022


• Spearheaded daily operations in the ed-tech sector, emphasizing customer satisfaction and system upgrades. • Cultivated and integrated operational processes and systems to maximize store productivity and revenue. • Mentored and guided 5 store associates to supply world-class customer service and realize sales objectives.

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Relevel by Unacademy

1 year

Manager - Operations

July 2021 - August 2022


• Managed day-to-day operations in the ed-tech industry for smooth academic delivery, with focus on automation and driving outcomes. • Led a team of 20 operations specialists to ensure efficient delivery of services to customers. • Spearheaded the development and implementation of operational processes and procedures to improve quality and efficiency of services. • Collaborated with cross-functional teams such as sales, marketing, and product development to ensure alignment of operational activities.


3 month

Operations Intern

May 2020 - July 2020


• Developed and implemented performance improvement strategies and plans to promote continuous improvement • Designed and developed technical support portal for streamers based on research conducted for competitive analysis • Increased audience reach by creating partnerships and establishing influencers

Savage & Palmer

9 month

Operations Executive

January 2018 - September 2018


• Developed and nurtured relationships with key stakeholders across operational and revenue development departments to ensure the seamless execution of plans and strategies. • Collaborated closely with the Firefighting Department to optimize operational support processes and successfully deliver on team objectives. • Implemented and maintained efficient policies and procedures to ensure responsiveness to customer demands. • Managed a portfolio of over 120 clients and their respective teams using Basecamp and Microsoft Office Suite. • Evaluated, developed, tracked, and maintained different MIS for various business verticals.


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Thakur Institute of Management Studies & Research (TIMSR)

2019 - 2021

Master of Business Administration - MBA in Operations Management

September 2019 - May 2021

I developed a well-rounded understanding of both theoretical and practical management knowledge through the MMS program, enabling me to adopt an integrated approach to real-life situations. This preparation equipped me to be successful in various industries both nationally and internationally.

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Wilson College Chowpatty Mumbai

2013 - 2016

Bachelor of Science in Information Technology in Information Technology

June 2013 - September 2016

I obtained comprehensive software development expertise through this course, honing my skills in Data Structures and Algorithms, software development lifecycle, and programming languages such as Java, .Net, and SQL. I also strengthened my understanding of networking fundamentals, which enabled me to become adept in developing and deploying software applications.



Dec 2021 - Mar 2022

Thakur Institute of Management Studies & Research (TIMSR)

Awards & achievements

Relevel by Unacademy

Relevel Ace

Oct 2021