Abhishek Mishra

Senior Operations Manager

December 2022 - March 2023

Full-time

• Handled daily operations for timely academic delivery, utilizing automation to enhance class operations and improve results. • Worked with executive team to construct and execute strategic plans and initiatives to bolster growth and increase profitability. • Monitored KPIs to identify areas for optimization and leverage cost reduction while improving client satisfaction. • Assessed staff performance and mentored 15 personnel to advance their abilities and reach their desired objectives.

Manager - Store Operations

September 2022 - December 2022

Full-time

• Spearheaded daily operations in the ed-tech sector, emphasizing customer satisfaction and system upgrades. • Cultivated and integrated operational processes and systems to maximize store productivity and revenue. • Mentored and guided 5 store associates to supply world-class customer service and realize sales objectives.

Manager - Operations

July 2021 - August 2022

Full-time

• Managed day-to-day operations in the ed-tech industry for smooth academic delivery, with focus on automation and driving outcomes. • Led a team of 20 operations specialists to ensure efficient delivery of services to customers. • Spearheaded the development and implementation of operational processes and procedures to improve quality and efficiency of services. • Collaborated with cross-functional teams such as sales, marketing, and product development to ensure alignment of operational activities.

Operations Intern

May 2020 - July 2020

Full-time

• Developed and implemented performance improvement strategies and plans to promote continuous improvement • Designed and developed technical support portal for streamers based on research conducted for competitive analysis • Increased audience reach by creating partnerships and establishing influencers

Operations Executive

January 2018 - September 2018

Full-time

• Developed and nurtured relationships with key stakeholders across operational and revenue development departments to ensure the seamless execution of plans and strategies. • Collaborated closely with the Firefighting Department to optimize operational support processes and successfully deliver on team objectives. • Implemented and maintained efficient policies and procedures to ensure responsiveness to customer demands. • Managed a portfolio of over 120 clients and their respective teams using Basecamp and Microsoft Office Suite. • Evaluated, developed, tracked, and maintained different MIS for various business verticals.

Master of Business Administration - MBA in Operations Management

September 2019 - May 2021

I developed a well-rounded understanding of both theoretical and practical management knowledge through the MMS program, enabling me to adopt an integrated approach to real-life situations. This preparation equipped me to be successful in various industries both nationally and internationally.

Bachelor of Science in Information Technology in Information Technology

June 2013 - September 2016

I obtained comprehensive software development expertise through this course, honing my skills in Data Structures and Algorithms, software development lifecycle, and programming languages such as Java, .Net, and SQL. I also strengthened my understanding of networking fundamentals, which enabled me to become adept in developing and deploying software applications.