Amandip

Front office talent

June 2022 - May 2023

Full-time

- Utilized Opera PMS system to efficiently manage front office operations as a hotel receptionist - Successfully handled check-in and check-out requests, ensuring a seamless guest experience - Acted as a proactive liaison between guests and various hotel departments to promptly address and resolve any concerns or requests - Demonstrated exceptional interpersonal skills to establish and maintain positive relationships with guests and enhance overall satisfaction

Front office associate

April 2019 - September 2021

Full-time

- Excelled as a front office associate, providing exceptional customer service by warmly welcoming and assisting guests. - Expertly executed guest check-ins and check-outs, ensuring a smooth and efficient process. - Demonstrated proficiency in utilizing IDS PMS software to efficiently manage guest reservations and inquiries. - Adeptly handled cash transactions, maintaining accuracy and confidentiality. - Consistently received positive feedback from guests for outstanding interpersonal skills and attentiveness to their needs. - Collaborated effectively with team members to ensure a seamless and enjoyable guest experience. - Proactively addressed any guest concerns or issues, swiftly resolving them to their satisfaction. - Maintained a clean and organized front desk area, creating a welcoming and professional atmosphere for guests. - Actively participated in training programs to enhance knowledge of hotel procedures and customer service best practices. - Commended by supervisors for consistently meeting and exceeding performance targets and goals.

Trainee

June 2015 - September 2015

Internship

- Gained foundational knowledge of hospitality operations through hands-on experience in various departments such as front office, housekeeping, food and beverages, and food production (Kitchen) - Assisted in providing exceptional customer service by effectively managing guest inquiries and requests - Supported the housekeeping team in maintaining a clean and orderly environment for guests - Contributed to the smooth operation of the food and beverages department by assisting in serving and delivering meals to guests - Acquired practical skills in food production (Kitchen) by assisting chefs in food preparation and ensuring quality standards were met

B.Sc hospitality and hotel administration in Hospitality management

July 2014 - October 2018

Education: Bachelor's in Hospitality Management, St. Soldier Institute of Hotel Management, Jalandhar (Punjab) Professional Experience: Hospitality Professional with a strong foundation in service-oriented industries. Possessing 3.6 years of practical experience working with renowned organizations such as Ramada, ITC, and Marriott International. - Demonstrated exceptional skills in managing guest services, ensuring their satisfaction and creating a positive experience. - Implemented effective strategies to enhance customer service standards and improve overall guest satisfaction. - Collaborated with cross-functional teams to streamline operations and deliver seamless guest experiences. - Executed and oversaw a range of high-profile events, conferences, and banquets, ensuring flawless execution and exceeding client expectations. - Utilized strong leadership skills to guide and motivate a diverse team, fostering a positive work environment and achieving exceptional results. - Developed and implemented comprehensive training programs, elevating the skillset and proficiency of staff members. - Employed analytical thinking to identify areas for improvement and implement innovative solutions, resulting in increased efficiency and cost savings. - Leveraged exceptional problem-solving abilities to resolve guest concerns and complaints promptly, maintaining high levels of guest satisfaction. - Maintained up-to-date knowledge of industry trends, ensuring the implementation of best practices and delivering a competitive edge. - Consistently adhered to established company standards, policies, and procedures, contributing to a safe and compliant working environment. Through a combination of theoretical knowledge gained during my Bachelor's degree and hands-on experience with renowned hospitality brands, I have developed a strong foundation in delivering exceptional guest experiences. With a proven track record of success, I am equipped with the skills and expertise to thrive in a fast-paced and service-oriented industry.

10+2 in Commerce

March 2012 - March 2014

Education Details: Completed 10+2 in Commerce stream, focusing on business studies, accountancy, and economics. Narrative: Engaged in a rigorous academic journey, where I successfully completed my 10+2 education in the Commerce stream. This comprehensive program equipped me with a solid foundation in business studies, accountancy, and economics. Demonstrating a fervent commitment to learning, I actively engaged with the curriculum, allowing me to grasp complex concepts and understand their practical implications. With a thirst for knowledge and a determination to excel, I consistently sought out opportunities to enhance my understanding of these subjects, broadening my insights through extensive research, group discussions, and real-world examples. This educational experience not only developed my analytical and problem-solving skills but also cultivated my ability to think critically and make informed decisions. Overall, my educational background in business studies, accountancy, and economics has provided me with the necessary knowledge and skills to effectively contribute to any professional setting.