Virtual customer service associate @ Amazon

Visakhapatnam, IN • Joined Aug 2023


Experienced professional and freshers alike benefit from my exceptional teamwork, communication, and brilliant interpersonal skills. Thrived in collaborative settings, fostering productive relationships to achieve shared goals. Effectively communicated information, ideas, and suggestions with colleagues, clients, and stakeholders, ensuring seamless project execution. Demonstrated strong interpersonal abilities, building connections and rapport with diverse individuals. A valuable asset for any team, consistently delivering excellent results through effective collaboration and clear communication.

Work experience

1 years 2 months

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1 year

Virtual customer service associate

June 2023 - Present


Provided exceptional virtual customer service, exceeding customer satisfaction targets by 20%. Resolved complex queries promptly, resulting in a 30% decrease in resolution time. Implemented innovative strategies to streamline customer processes, improving efficiency by 25%. Collaborated with cross-functional teams to identify customer pain points, leading to a 15% increase in customer retention. Consistently achieved high quality scores, ensuring adherence to company standards.


NxtWave's CCBP 4.0 Intensive

2022 - Present

Full Stack Development in Programming

October 2022 - Present

- Successfully achieved Full Stack Development coursework - Accomplished educational requirements in programming. - Finished programming studies in HTML, CSS, Bootstrap, Flexbox. - Concluded coursework in Java script, React JS, Node JS.

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Andhra University (AU), Visakhapatnam

2019 - 2022

Bachelor of Technology - BTech in Mechanical Engineering

July 2019 - July 2022

EDUCATION: - Completed Bachelor's degree in Mechanical Engineering - Graduated with honors in the field of Mechanical Engineering

M.R.A.G.R. Govt. Polytechnic, Vizianagaram

2016 - 2019

Diploma in Mechanical engineering

July 2016 - April 2019

- Successfully achieved and accomplished a diploma in mechanical engineering

S.F.S High School

2015 - 2016

secondary education in SSC

May 2015 - March 2016

Secondary Education: - Completed high school studies with a focus on academic excellence. - Achieved outstanding results in a range of subjects, reflecting a strong work ethic and dedication to learning. - Participated actively in extracurricular activities, demonstrating leadership and teamwork skills.


Developed a website using HTML, CSS and Java Script

Aug 2023 - Present

- Created and developed a dynamic and visually appealing website to showcase project achievements and details - Implemented interactive features and user-friendly interfaces to enhance user experience - Utilized advanced coding techniques to optimize website performance and loading speed - Collaborated with a team of designers and developers to ensure seamless integration of graphics and content - Demonstrated strong attention to detail and creativity in designing website layout and functionality

Upgrading electrical vehicle during

Dec 2021 - Apr 2022

Andhra University (AU), Visakhapatnam

- Upgraded electric vehicle systems to enhance performance and efficiency by introducing gear systems. - Implemented cutting-edge technologies to optimize electric vehicle charging and range. - Streamlined electric vehicle software and hardware components for seamless integration. - Enhanced electric vehicle safety features through advanced sensor installations and modifications.

Awards & achievements

NxtWave's CCBP 4.0 Intensive

Completed full stack development at Nxt Wave

Aug 2023