VIGNESHWARA SALIVAHANAN K
Senior Service Desk Analyst @ Tata Consultancy Services
Chennai, IN
Currently at
Tata Consultancy Services
Working since 2021
Work experience
3 years 6 months
Avg tenure: 1 year 9 months
B.sc
Srimad Andavan Arts & Science college, Trichy
Apr 2017 - Apr 2020
Work experience
3 years 6 months
Tata Consultancy Services
2 years 7 months
Senior Service Desk Analyst
March 2021 - Present
Full-time
• Handling a team of 7 as a Subject Matter Expert, successfully reducing Average Handling Time (AHT) and increasing First Call Resolution (FCR) rapidly. • Developed advanced technical proficiency in desktop support, ticket management, report management, voice process, cloud applications management, and Citrix Workspace Tool. • Supporting customers from around the globe with technical assistance.
Byju's
1 year
Business Development Associate
April 2020 - March 2021
Full-time
• Managed customer acquisition in the B2C market, leading to a total sales value of INR 30 lakhs • Successfully executed sales and education consulting with parents, enhancing customer handling, negotiation and probing skills • Expertly negotiated with customers to ensure successful sales and exceeded targets
Education
Srimad Andavan Arts & Science college, Trichy
2017 - 2020
B.sc in Computer science
April 2017 - April 2020
Utilized programming languages such as Java, XML, Python and C++, created Blood Transfusion Spectrometer project with a successful live demonstration to the Indian Blood Transfusion Community, earning the title of 'Best Project of the Year' in 2019. Additionally, honed my skills in Drama and Singing, becoming the University Champion in the latter for three consecutive years.
Awards & achievements
Tata Consultancy Services
Best performer 2022
Jun 2022