Senior Service Desk Analyst @ Tata Consultancy Services

Chennai, IN • Joined Jun 2023

Work experience

4 years 1 months

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Tata Consultancy Services

3 years

Senior Service Desk Analyst

March 2021 - Present


• Handling a team of 7 as a Subject Matter Expert, successfully reducing Average Handling Time (AHT) and increasing First Call Resolution (FCR) rapidly. • Developed advanced technical proficiency in desktop support, ticket management, report management, voice process, cloud applications management, and Citrix Workspace Tool. • Supporting customers from around the globe with technical assistance.

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1 year

Business Development Associate

April 2020 - March 2021


• Managed customer acquisition in the B2C market, leading to a total sales value of INR 30 lakhs • Successfully executed sales and education consulting with parents, enhancing customer handling, negotiation and probing skills • Expertly negotiated with customers to ensure successful sales and exceeded targets


Srimad Andavan Arts & Science college, Trichy

2017 - 2020 in Computer science

April 2017 - April 2020

Utilized programming languages such as Java, XML, Python and C++, created Blood Transfusion Spectrometer project with a successful live demonstration to the Indian Blood Transfusion Community, earning the title of 'Best Project of the Year' in 2019. Additionally, honed my skills in Drama and Singing, becoming the University Champion in the latter for three consecutive years.

Awards & achievements

Tata Consultancy Services

Best performer 2022

Jun 2022