Ashfaq Ali

Associate Manager (Lead-MH)

June 2021 - Present

Full-time

- Achieved a significant improvement in overall compliance, increasing it from 99% to 99.9%. - Utilized value stream mapping to achieve 187,000 productive hours with a workforce of 180, resulting in the attainment of 1,039 items per person (IPP) and optimization of a 30,000 square feet layout. - Implemented proper material management methods, including 5s, Lean management, and kaizen, resulting in reduced operational costs. - Successfully reduced CPD breaches from 1,500 shipments per week to 1,100 shipments. - Applied pyramid management techniques to reduce workflow stress and increase productivity. - Implemented a strategic hiring strategy for blue-collar workers to improve skilled work enforcement and decrease discrepancies and non-compliance in sales, ultimately achieving targets. - Exceeded financial objectives by closely monitoring production and warehouse operations. - Oversaw hub operations and effectively managed process engineering to ensure optimal performance. - Designed layouts, implemented kaizen and process improvements, and maximized manpower utilization. - Trained ground-level management to enhance team performance and motivation towards goals and objectives. - Actively participated in cross-functional team discussions to manage stakeholders effectively. - Proactively solved operational hurdles through process design and re-engineering initiatives. - Prepared and presented daily or night shift reports and analysis to superiors. - Implemented performance enhancement measures across all operational aspects. - Trained supervisors on floor improvement techniques and effective manpower handling to increase productivity. - Established key performance indicators (KPIs) and monitored day-to-day performance activities. - Organized team meetings on Google Meet and analyzed daily reports for effective decision-making. - Created and maintained a roster for blue-collar employees to balance the workforce according to business needs. - Ensured operational consistency and cost-effectiveness by establishing and maintaining efficient work processes. - Managed and coordinated warehouse personnel to meet daily fulfillment operations and maintenance requirements. - Provided direction and oversight for training operations and enforced company policies while ensuring personnel safety. - Handled 3PL facilities with different processes such as MLS, cross-dock, RH, and returns. - Demonstrated expertise in fulfillment processes including inward, storage/inventory, packaging, and outward. - Managed end-to-end operations in mother hub operations, including DH, TH, 3PL, and IRT. - Proficiently handled operation errors in LMS, HMS, TMS, and TC apps.

Customer Service Representative

March 2015 - February 2021

Full-time

- Identified and assessed customers' needs to achieve satisfaction - Built sustainable relationships and trust with customer accounts through open and interactive communication - Provided accurate, valid, and complete information by utilizing the right methods/tools - Handled and evaluated customer complaints, demonstrated solutions and alternatives within specified time limits - Followed up to ensure resolution and integrated records of customer interactions, processed accounts, and filed documents - Implemented improvement systems and processes to reduce inventory setbacks, minimize costs, and maximize working capital - Coordinated with municipality, suppliers, and logistics departments - Devised strategies to optimize inventory control procedures, inspected levels of business supplies and raw materials to identify shortages - Secured product stock that is adequate for all distribution channels - Recorded daily deliveries and shipments to reconcile inventory - Operated software to monitor demand and document characteristics of inventory - Placed orders to replenish stock, avoiding insufficiencies

Web Programmer

June 2014 - March 2015

Full-time

- Actively supported hardware systems, providing troubleshooting and assistance with OS installations including Windows XP, 7, and 8. - Assembled and resolved temporary issues with CPUs, addressing problems efficiently. - Demonstrated proficiency in printer maintenance, resolving paper jams, toner replacements, and driver installations. - Successfully troubleshooted and resolved laptop issues, ensuring optimal performance. - Utilized expertise in web programming to design and modify HTML and HTML5 sites using Dreamweaver and Visual Studio. - Demonstrated proficiency in CSS and jQuery, enhancing site aesthetics and functionality. - Developed skills in PHP and Wamp, effectively contributing to website development projects. - Utilized Photoshop skills to edit and enhance photos, design templates, and create ID cards and Android templates. - Demonstrated aptitude in Flash Design, producing visually appealing and interactive elements. - Leveraged expertise in Coral Draw to design logos, showcasing creativity and design skills. - Achieved a notable increase in production speed, improving efficiency by 50% in July 2014 compared to June 2014. - Rapidly progressed from a beginner to an expert in the assigned work, gaining mastery and delivering exceptional results.

BCA in Computers

July 2010 - July 2013