Process Associate @ HCLTech
Delhi, IN • Joined May 2023
About
Enthusiastic Process Associate with 1 year of banking experience and expertise in streamlining customer operations. Demonstrated strong time-management and leadership skills while handling high-volume operations and ensuring optimal customer satisfaction. Skilled in resolving customer queries and creating innovative solutions for improving process efficiency. Proven ability to work collaboratively in a team environment with excellent communication and problem-solving skills.
Work experience
HCLTech
2 years 7 months
Process Associate
May 2022 - Present
Full-time
• Managed daily operations of production line, meeting set deadlines and productivity targets • Prepared and organized incoming orders for processing • Developed processes to improve accuracy and efficiency of production line • Trained new staff on processes and procedures • Ensured compliance with safety and quality standards • Resolved customer complaints and inquiries in a timely and effective manner • Assisted with inventory counts and cycle counts
Education
Sikkim Manipal University
2013 - 2016
Bachelor of Computer Applications
August 2013 - December 2016
Utilized computer applications to facilitate work processes. Leveraged software to streamline operations. Assisted in troubleshooting technical issues. Employed computer applications to expedite work procedures. Exploited software to advance operations. Assisted in resolving technical difficulties.
Awards & achievements
HCLTech
Hidden Gem
Oct 2022