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Kumar Lavish

Process Associate @ HCLTech

Delhi, IN

Currently at

HCLTech

Working since 2022

Work experience

1 years 10 months

Avg tenure: 1 year

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Bachelor of Computer Applications

Sikkim Manipal University

Aug 2013 - Dec 2016

About

Enthusiastic Process Associate with 1 year of banking experience and expertise in streamlining customer operations. Demonstrated strong time-management and leadership skills while handling high-volume operations and ensuring optimal customer satisfaction. Skilled in resolving customer queries and creating innovative solutions for improving process efficiency. Proven ability to work collaboratively in a team environment with excellent communication and problem-solving skills.

Work experience

1 years 10 months

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HCLTech

1 year

Process Associate

May 2022 - Present

Full-time

• Managed daily operations of production line, meeting set deadlines and productivity targets • Prepared and organized incoming orders for processing • Developed processes to improve accuracy and efficiency of production line • Trained new staff on processes and procedures • Ensured compliance with safety and quality standards • Resolved customer complaints and inquiries in a timely and effective manner • Assisted with inventory counts and cycle counts

Education

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Sikkim Manipal University

2013 - 2016

Bachelor of Computer Applications

August 2013 - December 2016

Utilized computer applications to facilitate work processes. Leveraged software to streamline operations. Assisted in troubleshooting technical issues. Employed computer applications to expedite work procedures. Exploited software to advance operations. Assisted in resolving technical difficulties.

Awards & achievements

HCLTech

Hidden Gem

Oct 2022