Rajat Vij

Senior Manager

October 2021 - Present

Full-time

- Implemented strategic initiatives to drive consistent revenue growth and maintain exceptional customer satisfaction levels. - Analyzed customer requirements and provided actionable guidance to teams, resulting in an impressive 70%+ partner school retention rate. - Executed impactful marketing initiatives, leading to a significant 20% increase in brand awareness for LEAD School partners. - Actively monitored and assessed client data, ensuring an outstanding stakeholder satisfaction rate of 97%. - Collaborated closely with stakeholders to achieve a remarkable 5% improvement in customer satisfaction across all partner schools. - Streamlined and managed the entire onboarding process for new schools, resulting in a notable 10% increase in new school sign-ups.

Zonal Head

November 2012 - October 2021

Full-time

Senior Manager: - Optimized brand performance in strategic regional areas as the Head of Supply, overseeing key accounts. - Enabled data-driven decision-making by gathering technical requirements from branded hotel clients and C-level executives. - Contributed to market intelligence reports and supplier user guides through strong partnerships formed during client site visits. - Strategized business plans for revenue goals and growth by developing and reviewing monthly production reports. - Enhanced dashboards, deployed web application upgrades, and addressed bugs and performance issues for improved quality. - Ensured optimal market performance and rate competitiveness by analyzing supplier relationships and market trends. Manager: - Focused on Gold Readiness as the Regional Manager - Inside Sales, Hotel Supply, leading a team of 15+ members. - Gained a competitive edge in hotel availability and supply through detailed competitor research and analysis. - Led a diverse team of assistant managers, senior business development managers, and market managers. - Collaborated with internal and external stakeholders to promote growth, showcasing exceptional analytical ability. - Engaged in hotel meetings, extranet training programs, events, workshops, and visits to key accounts. Deputy Manager: - Developed and maintained strong relationships with hotels in Himachal Pradesh, Punjab, Haryana, and Uttarakhand, managing an existing hotels base. - Ensured efficient operations and customer satisfaction through effective management of a highly talented team. - Monitored key performance metrics by analyzing sales trends, tracking unit sales, and generating gross margin reports. - Implemented corrective actions based on rigorous performance monitoring by coordinating with various teams. Assistant Manager: - Managed business development for the Karnataka State region by procuring inventory and rates from hotels. - Maintained strong relationships with hotels, ensuring a steady supply and competitive rates. - Maximized revenue opportunities and optimized processes by collaborating with internal teams.

Deputy Manager

September 2011 - November 2012

Full-time

- Exceeded INR 25Cr in managed portfolio of High Net Worth Individuals (HNIs), consistently achieving Preferred Banking Program Goals. - Strategically devised and executed business targets, resulting in optimized portfolio growth and increased profitability. - Fostered trust and ensured high client satisfaction among HNI customers through personalized and tailored financial strategies. - Oversaw and guided a team of financial advisors, enforcing adherence to internal policies and directives. - Optimized investment returns by effectively allocating funding and utilizing resources. - Utilized extensive knowledge of financial markets and market trends to evaluate investment opportunities. - Minimized risk and improved returns by conducting comprehensive analysis of portfolio performance. - Developed a deep understanding of customer requirements, preferences, and behaviors to provide customized financial planning advice and solutions. - Maintained strict confidentiality and upheld transaction accuracy and security, preserving client trust.

Senior Sales Manager

June 2008 - September 2011

Implemented and maintained efficient business processes, resulting in quick turnaround times for customers and enhancing overall operational effectiveness.

Financial Planning Consultant

July 2007 - May 2008

Successfully recommended products to customers, enabling them to achieve various milestones and increasing customer satisfaction by 20%.

PGPM in Marketing

June 2006 - July 2008

Actively joined the Cultural Team to support the promotion of intercultural understanding through involvement in stimulating activities. Experienced firsthand the latest innovations in the manufacturing sector by visiting Makino, a leading manufacturer.

BCA in Computer Science

April 2002 - March 2005

Awarded a certificate for exerting an instrumental role in leading teams to captivating victories in both the Cricket and Volleyball Tournaments during 2004-2005. Exhibited proficiency in strategic planning, coordination, and communicating with the team in order to optimize performance. Leveraged sports to develop leadership skills, collaborate with others, and maintain an invigorating and energetic lifestyle.