Shakthi P

Operations coordinator

October 2021 - May 2023

Full-time

Joining formalities- All on-boarding formalities will be tracked and implemented Talent hiring – Manages and Monitors end-to-end recruitment process Background Verification for New joiners Induction, Training and New Employee Orientation Keeping track of documentation of every on-boarding and exit formalities. Handling large number of groups and resolving their queries (Managed over 150 freelancer email, message and call per day) Employee engagement and Employee Grievance handling Preparing manual payment invoices Portal updates and monitoring Reviewed operations reports to understand numbers and trends Performed statistical analyses to gather data for operational and forecast team needs Evaluated upcoming program plans to forecast expected resource needs Evaluated team member performance and productivity, provided feedback and implemented corrective actions Conducted root cause analysis in deficient areas to identify and resolve issues Introduced new methods, practices, and systems to reduce turnaround time Provided excellent customer service by efficiently resolving issues and responding to inquiries. Managed customer service effectiveness by monitoring performance and assessing metrics. Conducted surveys to determine customer opinion of products and services. Delivered prompt service to prioritize customer needs. Collected customer feedback and made business adjustments to improve retention and satisfaction.

Process Consultant

August 2020 - September 2021

Using a web application, the plan can be set up to track the progress of insurance claims and the accuracy of benefit coverage as per the policy. Verifying client claims regarding accuracy of procedures and payments made by patients and providers Running Web Application Tool to export Excel with patient and provider details Recovering overpaid amount by insurance company to patients and providers, if any Sending recoupment amount letter to providers through web application, if any Has knowledge and understanding about ACAS web application.

Business development representative

August 2019 - August 2020

Full-time

Providing Assistance on applying for credit card, personal loan, business loan, jumbo loan, instant loan, health insurance, vehicle insurance etc based on customer requirement Providing finance for consumer durable products based on CIBIL score and eligibility Credit card sales, corporate credit card sales, personal loan sourcing, business card sales, home loan sourcing, and document processing and verification Expanded business through effective network development, identifying new, and prospective clients Developed business pipeline using cold and warm techniques Networked among local business and community organizations to develop leads and generate business Reviewed client concerns and recommended appropriate changes to Management Built relationships with customers and community to promote long term business growth Achieved or exceeded company-defined sales quotas Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing Selected correct products based on customer needs, product specifications and applicable regulations Met existing customers to review current services and expand sales opportunities Trained new employees on customer service, money handling and organizing strategies Stayed current on company offerings and industry trends Contributed to event marketing, sales and brand promotion Monitored service after sale and implemented quick and effective problem resolutions in order to maintain long-term relationship with customer.

B. Com in Commerce

July 2016 - July 2019