Nafeesh Khan
Senoir Customer Experience Executive @ Junglee Games
Mumbai, IN
Currently at
Junglee Games
Working since 2020
Work experience
5 years 2 months
Avg tenure: 1 year 9 months
MBA
Maharishi Dayanand University
Jun 2019 - Jun 2021
About
Results-driven customer service professional with 5 years of experience delivering exceptional service and enhancing customer satisfaction. Proficient in customer behavior analysis, utilizing strong communication, interpersonal, and analytical skills to effectively handle diverse customer needs.
Work experience
5 years 2 months
Junglee Games
3 years 3 months
Senoir Customer Experience Executive
July 2020 - Present
Full-time
- Collaborated intently with marketing and product divisions to devise and create websites and mobile applications, optimizing layout, user-friendliness, content, and general customer satisfaction. - Guided a successful collective of 20-25 personnel, providing mentoring, guidance, and evaluations to maximize productivity and cultivate professional growth. - Instituted efficient task coordination and structured workflows, resulting in upgraded team proficiency and output. - Showcased powerful analytical skills by quickly attending to customer grievances and remarks, ensuring timely resolution, and preserving high consumer approval ratings. Recognized and neutralized potential fraudulent activities that broke the company's Terms of Service, safeguarding the firm's character and prestige. - Utilized impressive written communication capabilities to solve customer problems via email, guaranteeing clear and concise communication and professional dialogue. - Deployed knowledge acquired from customer encounters to inform strategic decision-making, allowing the design of consumer-centric campaigns and improvements. - Collaborated closely with executive teams to align customer experience strategies with overall corporate objectives, propelling growth and gain.
Unicommerce
8 month
Product Support Associate
October 2019 - May 2020
Full-time
• Demonstrated expertise in SaaS products, specializing in onboarding and integration of new clients into Unicommerce with customized solutions to meet exact requirements • Collaborated with cross-functional teams such as technology, product, and operations to ensure successful integration with external platforms, maximizing reach and sales opportunities • Utilized technical debugging skills and tools to identify and resolve issues, improving internal operations team efficiency • Managed warehouse tasks such as product upload, catalogue mapping/listing, order management, inventory management, purchase management, vendor management, and shipping provider management • Kept a keen eye for detail, guaranteeing accuracy in product information, prices, and availability across marketplaces • Applied strong project management and communication skills to coordinate with internal teams, executing tasks seamlessly and resolving issues promptly
Lenskart
1 year 3 months
Customer Experience Specialist
July 2018 - September 2019
Full-time
• Provided exceptional customer service as a brand representative, greeting customers and assisting them in exploring Lenskart's products and brand offerings. • Established and maintained long-term customer relationships by delivering exceptional service and exceeding customer expectations. • Contributed innovative approaches to resolving customer queries and complaints, leading to improved customer satisfaction. • Used effective communication techniques to ensure that customers were informed of service policies and procedures. • Monitored customer feedback and used it to improve products and services. • Utilized sales and marketing skills to promote Lenskart's products and services.
Education
Maharishi Dayanand University
2019 - 2021
MBA in International Business & Marketing
June 2019 - June 2021