Maroof Uddin

Maroof Uddin

Customer Support Executive @ Startek

Bhopal, IN • Joined Jun 2023


About

Dynamic Customer Support Executive with 2+ years of experience providing professional and satisfactory customer service, with the ability to work both independently and as part of a team. Adept in using communication and interpersonal skills to identify customer needs and provide efficient solutions. Possess a track record of building long-standing customer relationships in a fast-paced, high-pressure environment. Able to work with stakeholders to identify issues and implement strategies to improve customer satisfaction.

Work experience

4 years 1 months

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Startek

3 years

Customer Support Executive

July 2021 - Present

Full-time

• Delivered superior customer service in a fast-paced environment, responding to inquiries in a timely manner and resolving customer issues with accuracy. • Maintained customer relationships by displaying professionalism and consistent follow-up. • Exceeded customer expectations by proactively providing solutions and anticipating potential problems. • Strengthened customer loyalty by actively listening to customer feedback and consistently delivering on promises. • Utilized strong problem-solving and communication skills to quickly and effectively respond to customer inquiries.

Medical

1 year 1 month

Bhopal, Madhya Pradesh

June 2020 - June 2021

Having 1 Year Experience at Medical store. Having Knowledge about some medicine.

Education

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Technocrats Institute of Technology Bhopal

2021 - Present

B-Tech in CSE+AIML

July 2021 - Present

Engaging in Cse+Aiml running program to acquire specialized knowledge and experience. Cultivating a comprehensive understanding of the field to keep up with the latest developments.

Madhya Pradesh Board of Secondary Education

2020 - 2021

HSC in Science

June 2020 - June 2021

Achieved secondary education with distinction, acquiring vast knowledge in a variety of academic fields. Attained higher secondary education with distinction, exhibiting extensive knowledge of a diverse range of academic disciplines.

SSC

June 2018 - June 2019

I graduated from Felix public H.S School in 2019 with a distinction in the Secondary School Certificate. My academic excellence was recognized with awards such as the Principal's Excellence Award and Best All-Round Student Award. During my time at St. Dominic's, I actively participated in several extracurricular activities including charity work, music and sports. I was also a member of the school's debating team, where I developed my public speaking and persuasive presentation skills.

Awards & achievements

Technocrats Institute of Technology Bhopal

Basic of HTML/CSS For beginners Training

Jun 2023