Maroof Uddin
Customer Support Executive @ Startek
Bhopal, IN • Joined Jun 2023
About
Dynamic Customer Support Executive with 2+ years of experience providing professional and satisfactory customer service, with the ability to work both independently and as part of a team. Adept in using communication and interpersonal skills to identify customer needs and provide efficient solutions. Possess a track record of building long-standing customer relationships in a fast-paced, high-pressure environment. Able to work with stakeholders to identify issues and implement strategies to improve customer satisfaction.
Work experience
4 years 8 months
Startek
3 years 7 months
Customer Support Executive
July 2021 - Present
Full-time
• Delivered superior customer service in a fast-paced environment, responding to inquiries in a timely manner and resolving customer issues with accuracy. • Maintained customer relationships by displaying professionalism and consistent follow-up. • Exceeded customer expectations by proactively providing solutions and anticipating potential problems. • Strengthened customer loyalty by actively listening to customer feedback and consistently delivering on promises. • Utilized strong problem-solving and communication skills to quickly and effectively respond to customer inquiries.
Medical
1 year 1 month
Bhopal, Madhya Pradesh
June 2020 - June 2021
Having 1 Year Experience at Medical store. Having Knowledge about some medicine.
Education
Technocrats Institute of Technology Bhopal
2021 - Present
B-Tech in CSE+AIML
July 2021 - Present
Engaging in Cse+Aiml running program to acquire specialized knowledge and experience. Cultivating a comprehensive understanding of the field to keep up with the latest developments.
Madhya Pradesh Board of Secondary Education
2020 - 2021
HSC in Science
June 2020 - June 2021
Achieved secondary education with distinction, acquiring vast knowledge in a variety of academic fields. Attained higher secondary education with distinction, exhibiting extensive knowledge of a diverse range of academic disciplines.
SSC
June 2018 - June 2019
I graduated from Felix public H.S School in 2019 with a distinction in the Secondary School Certificate. My academic excellence was recognized with awards such as the Principal's Excellence Award and Best All-Round Student Award. During my time at St. Dominic's, I actively participated in several extracurricular activities including charity work, music and sports. I was also a member of the school's debating team, where I developed my public speaking and persuasive presentation skills.
Awards & achievements
Technocrats Institute of Technology Bhopal
Basic of HTML/CSS For beginners Training
Jun 2023