Sooriya Pragash
Chennai, IN
Currently at
Freelancer
Working since 2020
Work experience
2 years 9 months
Avg tenure: 1 year
Project management essentials
Management and Strategy Institute
Jul 2023 - Jul 2023
MBA
Anna University Ceg
Dec 2021 - Jun 2023
About
Accomplished Business Analyst with a demonstrated academic background in management studies. Acknowledged for adept problem-solving skills and exceptional communication abilities. Proficient in efficient time-management, ensuring timely completion of tasks and projects. Demonstrates effective leadership by motivating teams to achieve goals and driving organizational success. Consistently delivers significant outcomes, adding value to organizational achievements.
Work experience
2 years 9 months
Freelancer
2 years
Community manager
December 2020 - July 2023
Freelance
-Managed online communities on various social media platforms, ensuring consistent engagement and interaction with followers. -Developed and executed effective promotions and campaigns, resulting in increased brand visibility and customer acquisition. -Monitored and analyzed campaign performance metrics to optimize marketing strategies and drive higher conversion rates. -Collaborated with cross-functional teams to create engaging content and drive engagement through innovative ideas. -Utilized data-driven insights to identify target audience preferences and tailor marketing efforts accordingly. -Implemented social media advertising strategies to expand reach and attract new followers. -Regularly monitored and responded to customer inquiries and feedback to maintain a positive online reputation. -Stayed up-to-date with industry trends and best practices, constantly improving online community management techniques.
Balmer Lawrie
5 month
Business analyst internship
December 2022 - April 2023
Internship
- Conducted extensive Business research project for the company, analyzing market trends and consumer preferences to inform strategic decision-making - Acquired in-depth knowledge of HR roles and responsibilities through active participation in various HR initiatives. - Assisted in the development and execution of marketing activities, including creating and distributing promotional materials, managing social media campaigns, and conducting market research - Provided exceptional customer service by promptly addressing and resolving customer inquiries and concerns, resulting in a high level of customer satisfaction and repeat business
Infosys ltd
1 year 1 month
Operations executive
November 2020 - November 2021
Full-time
Managed server security tools and software, ensuring effective protection against cyber threats. Handled service requests promptly, demonstrating strong customer service skills. Executed active directory tasks, optimizing user management processes. Implemented patch management for Linux and Windows servers, enhancing system performance and security. Ensured compliance with security regulations, maintaining security compliance systems. Maintained antivirus and backup software, safeguarding server data integrity. Utilized analytical skills to assess system vulnerabilities and recommend improvements.
Education
Management and Strategy Institute
2023 - 2023
Project management essentials in Project management
July 2023 - July 2023
Anna University Ceg
2021 - 2023
MBA
December 2021 - June 2023
Loyola College
2017 - 2020
BCA
June 2017 - May 2020
Coursera
2019 - 2020
Elastic cloud infrastructure
January 2019 - January 2020
- Demonstrated expertise in Elastic cloud infrastructure, with a strong foundation and proficiency in core services. - Proficient in essential cloud infrastructure, ensuring seamless operations and optimal performance. - Experienced in scaling and automating cloud infrastructure, streamlining processes and enhancing efficiency.
Projects
weather app
Jan 2020 - May 2023
Loyola College
- Developed an Android Weather app utilizing Kotlin and Java - Utilized Java and Kotlin to create a user-friendly interface - Implemented functionality to find and display weather information for any desired location - Demonstrated passion for weather and technology by creating an efficient and reliable app - Employed Java and Kotlin to enhance the app's performance and accuracy
Exploring the factors influencing customer decision making
Dec 2022 - Apr 2023
Anna University Ceg
Explored factors influencing customer decision making in Adventure tourism at Balmer Lawrie Ltd. Conducted in-depth research on customer preferences and motivations in the adventure tourism industry. Analyzed market trends and competitor strategies to identify potential opportunities and challenges. Developed comprehensive reports and presentations to communicate findings and recommendations to senior management. Collaborated with cross-functional teams to implement strategies to attract and retain adventure tourism customers. Demonstrated a passion for understanding and improving customer experiences in the adventure tourism sector. Contributed to the company's overall growth and success by enhancing customer satisfaction and loyalty.
Awards & achievements
Anna University Ceg
Event organisation
Sep 2022
Infosys ltd
Automation tool
May 2021
