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Sachin Gurkhe

Assistant Manager @ Quadrific Media Pvt Ltd

Mumbai, IN

Currently at

Quadrific Media Pvt Ltd

Working since 2018

Work experience

8 years 1 months

Avg tenure: 1 year

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HSC

Mumbai University

Apr 2015 - May 2016

About

Experienced in coordinating and tracking tasks to meet tight deadlines and provide accurate, timely solutions. Accomplished manager with a proven history of success in leading teams, making decisions and delivering results. Possesses advanced problem-solving and ownership skills to develop innovative solutions and ensure quality outcomes. Possesses excellent customer relations, relationship-building and training abilities. Demonstrated ability to coordinate and track tasks and meet tight deadlines. Committed to employee engagement and increased performance.

Work experience

8 years 1 months

Quadrific Media Pvt Ltd

6 years 1 month

Assistant Manager

April 2023 - Present

Full-time

Created incentives and positive work atmosphere, administered recognition and rewards programs for staff performance. Held monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures. Recruited and trained high-performing team members, maintaining optimized customer service and quality standards. Led employee relations through effective communication, coaching, and development.

Sr Quality Analyst

January 2022 - March 2023

Full-time

- Collaborated with leadership to administer training on enhanced processes and facilitated the formation and upkeep of quality training. - Constructed periodic, end-of-quarter and other analytical reports for executive team and quality progress initiatives. - Supplied frequent updates to management on quality metrics by communicating consistency issues or production shortages. - Spearheaded process development projects to help operations meet and exceed quality standards and cut costs. - Created and participated in implementation and maintenance of customer issue registry. - Examined instruction and process documents (SOP's and process maps) to investigate mechanical issues. - Devised and maintained quality assurance procedure documentation. Examined quality and performance data to back operational decision- making. - Formulated training materials, SOPs and work instructions to supplement new worker onboarding. - Observed KPIs to proactively address bottlenecks and quality issues. Designed and modified procedures, checklists and job aids to reduce mistakes.

Sr Fraud Investigator

May 2020 - January 2022

Full-time

- Investigated referred files and contacted customers to minimize impacts of fraudulent activity. - Analyzed data to detect suspicious patterns and anomalies. - Compiled comprehensive reports on all key findings for delivery to client. - Investigated individual transactions to identify potential fraud. - Used effective coordination and planning skills to meet deadlines. - Listened attentively to customers' requests and addressed their concerns with accuracy. - Contributed to team development initiatives and improved customer satisfaction. - Prepared variety of written communications, documents and reports. - Applied critical thinking to break down problems, evaluate solutions and make effective decisions.

Customer service executive

April 2018 - May 2020

Full-time

• Developed and maintained strong customer relationships by providing product and service information to customers, answering questions, and offering solutions. • Demonstrated sound knowledge of company products and policies to customers, providing immediate resolution of customer inquiries. • Managed customer accounts, efficiently escalating critical customer issues to supervisor to minimize losses and cancelled policies. • Successfully increased company revenue by persuading customers to sign up for loyalty programs.

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Z73 International

2 years

Sales Executive

January 2016 - February 2018

['Researched sales opportunities and possible leads to exceed sales goals and increase profits.', 'Achieved sales goals and service targets by cultivating and securing new customer relationships.', 'Analyzed past sales data and team performance to develop realistic sales goals.', 'Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.']

Education

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Mumbai University

2015 - 2016

HSC

April 2015 - May 2016

Awards & achievements

Quadrific Media Pvt Ltd

Lean Six Sigma Green Belt, XLNC

Dec 2022

Quadrific Media Pvt Ltd

MS Advance Excel Training

Nov 2020

Quadrific Media Pvt Ltd

Top performer of the year

Oct 2019