Technical Support Advisor(DELL tech.) @ Concentrix
Working since 2023
1 years 7 months
Avg tenure: 3 months
Bachelor of Technology - BTech
Jun 2013 - May 2017
Experienced professional with exceptional teamwork and communication skills. Proven track record in customer support, business dealings, technical support, and web development. Collaborated effectively with cross-functional teams to deliver outstanding customer service. Utilized strong interpersonal skills to establish and maintain relationships with clients. Implemented innovative solutions to troubleshoot technical issues and ensured timely resolution. Proficient in web development languages and platforms, consistently delivering quality results.
Technical Support Advisor(DELL tech.)
August 2023 - Present
- Troubleshot and resolved software issues for various applications, ensuring smooth functionality and maximizing productivity. - Conducted comprehensive hardware diagnostics and effectively resolved technical issues to minimize downtime and optimize system performance. - Successfully resolved BIOS-related issues by diagnosing and implementing appropriate solutions, enhancing system compatibility and stability. - Proficiently managed operating system troubleshooting tasks, resolving errors and bugs to improve overall system reliability and user experience. - Updated and installed drivers to ensure seamless device connectivity and compatibility, resulting in enhanced system performance. - Utilized Salesforce tools for data analysis, reporting, and customer relationship management, contributing to improved sales efficiency and customer satisfaction.
Chai Sutta Bar
1 year 1 month
March 2022 - March 2023
Managed client handling, marketing, services, product, customer relations, staff management, local tieups, cash management, trending, and challenges. Developed strategies to increase investment. Analyzed customer feedback to develop better services. Assisted with product launches to maximize sales and consumer reach. Established local tieups to generate new leads. Supervised staff in customer relations and cash management. Kept up to date with industry trends to inform product development. Collaborated with stakeholders to develop strategies to address challenging issues. Improved customer satisfaction and cash management processes.
Customer Operations ( Chat Support )
July 2018 - September 2018
Managed customer orders and ensured efficient order management processes. Maintained high-quality standards during chat interactions with customers, resulting in improved customer satisfaction. Consulted with Swiggy partners to enhance overall customer handling and satisfaction levels.
2013 - 2017
Bachelor of Technology - BTech in Information Technology
June 2013 - May 2017
I am a highly motivated engineering professional with a successful track record of achieving excellent results. I have demonstrated my commitment to learning by topping my engineering trade at intermediate, and I continually develop my knowledge and expertise by developing hands-on experience in coding and customer service. My drive for success ensures that I consistently exceed expectations.
Awards & achievements
"B2" Certified Business English(CAMBRIDGE UNIVERSITY)