Pune, IN • Joined Jun 2023
Followed by Dinesh Kumar, Vikash Kumar and 1 others
About
Motivated professional with expertise in web development, customer and tech support. Skilled in problem-solving and taking ownership of tasks. A collaborative team player with strong communication and interpersonal abilities.
Work experience
Tech Mahindra
4 month
IT Support(servicedesk)
April 2024 - July 2024
Full-time
- Resolved a wide range of IT-related issues at Lowe's US retail stores, ensuring seamless operations and minimizing downtime - Utilized PowerShell and Kitty Putty to troubleshoot and resolve technical problems efficiently and effectively - Managed ticketing software to track and prioritize IT issues, ensuring timely resolution and customer satisfaction
Concentrix
6 month
Technical Support Advisor(DELL tech.)
August 2023 - January 2024
Full-time
- Troubleshot and resolved software issues for various applications, ensuring smooth functionality and maximizing productivity. - Conducted comprehensive hardware diagnostics and effectively resolved technical issues to minimize downtime and optimize system performance. - Successfully resolved BIOS-related issues by diagnosing and implementing appropriate solutions, enhancing system compatibility and stability. - Utilized Salesforce tools for data analysis, reporting, and customer relationship management, contributing to improved sales efficiency and customer satisfaction.
Education
NIST, Berhampur
2013 - 2017
Bachelor of Technology - BTech in Information Technology
June 2013 - May 2017
I am a highly motivated engineering professional with a successful track record of achieving excellent results. My drive for success ensures that I consistently exceed expectations.
Awards & achievements
NIST, Berhampur
Software Engineer
Jun 2023
NIST, Berhampur
"B2" Certified Business English(CAMBRIDGE UNIVERSITY)
Jun 2014