Delhi, IN • Joined Jul 2023
About
Enthusiastic full stack developer with a strong problem-solving mindset and a commitment to ownership. Seeking a dynamic role to confidently apply my skills and knowledge in building high-quality web applications. Passionate about staying ahead of latest trends in technology, including the rapidly-evolving field of Prompt Engineering. Skilled in HTML, CSS, JavaScript, and React, with a focus on creating innovative, dynamic projects that drive results.
Work experience
Drall and dholiya pvt. ltd.
1 year 5 months
Customer Support Leader
February 2021 - June 2022
Full-time
- Oversaw and trained a team of 8 customer support executives, fostering a culture of excellence and consistently delivering exceptional service through both chat and voice processes. - Successfully resolved intricate customer escalations and complaints by displaying empathy and professionalism, resulting in heightened customer satisfaction and increased loyalty. - Collaborated with cross-functional teams, including product development, sales, and marketing, to swiftly identify and address customer issues, thereby ensuring a seamless experience. - Streamlined departmental effectiveness by designing and implementing efficient customer support processes and procedures. - Acted as a pivotal link between the customer support team and management, offering valuable input on new initiatives and strategies. - Exceeded team goals by diligently tracking performance metrics, managing schedules, and assigning tasks to optimize productivity. - Maintained a high standard of quality by conducting regular quality checks, providing constructive feedback and coaching to ensure adherence to company policies. - Played a key role in training new interns, equipping them with the necessary skills to deliver exceptional customer support. - Assisted in the development and implementation of customer support policies, ensuring compliance with legal and regulatory requirements.
Education
IMS Engineering College, Ghaziabad
2016 - 2020
Bachelor of Technology in Civil Engineer
August 2016 - September 2020
Received education in construction design, AUTOCAD proficiency, and the estimation and planning of construction projects.