Srijan Banerjee
PMO Analyst @ Wipro Limited
Kolkata, IN • Joined Jun 2023
Followed by Vikash Kumar and Rudra Singh
About
I have worked with customers all along with very good efficiency. I like to work with the team and my team members are more like my family members. I always try to finish my work before deadline. My go-getter attitude and adaptability to change has helped me overcome a lot of obstacles. Learning is fun for me. I try to enjoy my work as much as possible.
Work experience
6 years 6 months
Wipro Limited
2 years 11 months
PMO Analyst
February 2022 - Present
Full-time
• Managed NetAdd, bench, attrition, and practice move out processes, ensuring streamlined workflow and productivity • Generated revenue reconciliation and reports, providing accurate financial insights • Assembled and presented leadership team meeting decks using advanced PowerPoint capabilities • Developed advanced Excel skills to increase efficiency and accuracy of data analysis and visualization
Wipro
2 years
Project Implementation Manager Assistant
October 2019 - January 2022
Full-time
Managed client calls and chats, generating reports and daily operations. Led a team of 6 people, driving performance and efficiency. Developed and implemented strategies to improve customer service and satisfaction. Reduced customer wait times and streamlined operations. Spearheaded process improvement initiatives to streamline services and enhance customer experience. Trained and supervised team members on best practices and trending technologies. Monitored and evaluated team performance, providing feedback to drive growth. Created and maintained detailed records to ensure accurate data tracking. Regularly communicated with customers to identify and address any issues or concerns. Established and maintained positive relationships with customers. Acted as a point of contact between customers and the organization.
Bandhan Bank
1 year 3 months
Customer Relationship Officer
March 2018 - May 2019
Full-time
Executed branch operations with efficiency and accuracy, including customer relationship and cash handling. Engaged with customers to manage inquiries and complaints. Ensured accuracy of financial statements and organized documents. Tracked and monitored daily sales and cash transactions. Developed and maintained relationships with customers to ensure satisfaction. Provided efficient customer service and responded to inquiries in a timely manner. Advised customers on services and products according to their requirements. Processed payments and transactions correctly. Monitored inventory levels and requisitioned new stock. Managed complaints in a professional and effective manner. Coordinated and organized daily paperwork. Updated and maintained records of customer interactions. Developed customer service processes and procedures to ensure quality service. Assisted in the training of new employees.
Education
Techno India Salt Lake
2010 - 2015
B Tech in Application electronics and instrumentation engine
June 2010 - August 2015
I am a highly enthusiastic engineer with an impressive record of academic excellence. I have achieved a first-class grade while completing my engineering studies, and have developed a strong set of skills and knowledge in the field. I have taken advantage of every opportunity available to demonstrate my capability and understanding, and am now equipped with the necessary skillset to be successful in this industry.
Shibpur Srimat Swami Projnanananda Saraswati Vidyalaya
2008 - 2010
Higher Secondary in Science
June 2008 - July 2010
Accomplished higher Secondary in pure science with outstanding outcome