Chaitanya Ankala
Guntur, IN • Joined Mar 2023
About
A dedicated and motivated professional with 3 years of experience in customer support, service and relationship management. Possessing excellent communication and interpersonal skills, along with the ability to quickly learn new concepts and technologies. Proven track record of successfully managing customer relationships, striving to exceed customer expectations and improving customer retention. Ready to leverage my knowledge and experience to benefit the organization.
Work experience
3 years
Suvision Holdings Pvt Ltd
1 year
Customer Relationship Manager
January 2022 - December 2022
Full-time
Successfully promoted inside sales applications, driving increased customer engagement and satisfaction. Developed business strategies and tactics to promote sales of the application. Effectively managed customer relationships to ensure customer support. Utilized customer feedback to optimize user experience and ensure satisfaction. Cultivated strategies for effective customer outreach. Developed comprehensive training materials for customer service staff. Developed comprehensive customer feedback system to ensure customer satisfaction. Generated reports to track customer engagement and usage data. Created and maintained detailed customer accounts. Developed and implemented marketing campaigns to promote application and increase sales. Generated reports to track customer feedback and usage. Improved customer experience with quick resolution of customer inquiries. Liaised with internal and external stakeholders to ensure customer satisfaction.
Synchroserve Global Solutions Pvt Ltd
2 years
Sr. Process Associate
January 2020 - December 2021
Full-time
Processed international voice sales, demonstrating lead generation through query management and negotiation. Drafted chat and email correspondence while sourcing and staffing. Troubleshooted basic issues to maximize customer satisfaction. Refined processes and improved operational efficiencies. Conducted extensive market research to identify new business opportunities. Developed and implemented strategies to increase customer base and revenue. Analyzed customer feedback and implemented changes to improve customer experience. Established key relationships between customers and vendors. Enhanced existing systems for improved performance. Trained and mentored new staff on operations and procedures. Generated reports to monitor performance.
Education
KKR & KSR Institute of Technology & Sciences
2010 - 2014
B.TECH in Electronics & Communications
June 2010 - August 2014
Attained matlab proficiency, developed engineering designs, practiced electronic troubleshooting, and utilized Autodesk AutoCAD.
Projects
Automatic Water tap Controller By Using Embedded Software
Jan 2014 - Jun 2014
KKR & KSR Institute of Technology & Sciences
• Developed and created project to eradicate water wastage in luxurious malls, hotels, and public areas by using Automatic Water Tap Controller. • Utilized embedded software to measure and monitor water supply and used vision-based algorithms to ensure water wastage reduction. • Optimized the performance of the project by using Arduino Microcontroller and Bluetooth-enabled devices. • Designed user interface to enable the control of water taps remotely and reduce the risk of water wastage. • Implemented Automatic Water Tap Controller through integration of various technologies such as Arduino and Android platform. • Tested performance of Automatic Water Tap Controller and optimized software to enhance usability. • Sourced and acquired components to build Automatic Water Tap Controller and ensured utmost quality. • Compiled data to assess the impact of Automatic Water Tap Controller on water wastage and identified new opportunities for improvement. • Documented technical specifications for Automatic Water Tap Controller and maintained accurate records.
Awards & achievements
Synchroserve Global Solutions Pvt Ltd
Best Employee of the Month
Sep 2020