Abhishek Tiwari
Dehradun, IN • Joined Jun 2023
Kudos
1
About
Proven ability to quickly build relationships, identify and solve customer service issues, and collaborate effectively with cross-functional teams. Demonstrated success in troubleshooting customer issues and delivering a positive customer experience.
Work experience
3 years 4 months
Unacademy
1 year 9 months
Senior Category Associate
June 2021 - February 2023
Full-time
• Deployed CRM systems and various software applications with expertise. • Facilitated quick resolution of queries, difficulties, and complaints by collaborating across teams. • Investigated educators and channel information to uncover opportunities for growth and progress. • Devised metrics for content optimization to raise viewership and profits. • Well-organized and adept at managing multiple projects, while setting priorities. • Crafted content plans to meet requirements of competitive examinations in the region. • Utilized tools and systems to analyze customer data and determine grievance resolution times, patterns, and requirements. • Solved complex problems to attain remarkable results.
upGrad
4 month
Customer Support Analyst
September 2020 - January 2021
- Effectively addressed, solved and remedied customer inquiries and service requests via chat, email, and phone - Proven expertise in providing mentorship and guidance to new team members, offering valuable insight and know-how - Rendered Customer Support services for intricate SaaS solutions for Business-to-Business customers - Demonstrated aptitude for problem-solving and dispute resolution, adept at managing customer grievances and escalations
Byju's
1 year 3 months
Customer Success Associate
June 2019 - August 2020
Full-time
- Addressed an extensive range of customer enquiries; promptly replying to calls and emails. - Applied analytical and problem-solving abilities to guarantee complete client satisfaction. - Monitored and assessed current promotional activities. - Constructed customer service resolutions.
Education
University of Petroleum & Energy Studies
2014 - 2018
B.Tech in Mechanical Engineering
June 2014 - November 2018
Achieved graduation from esteemed university in the specialization of mechanical engineering.
Aryaman Vikram Birla Institute of Learning
2012 - 2013
Class 12th in PCM
April 2012 - June 2013
Projects
Mechanical Hammering Machine
Nov 2017 - Present
University of Petroleum & Energy Studies
• Designed mechanical hammer that operates using legs • Constructed prototype to test performance metrics • Programmed microcontroller to monitor motion and stability • Developed software which allows users to customize settings • Utilized 3D-printing to create components with precise dimensions • Procured and assembled components for prototype • Tested prototype to ensure accuracy and reliability • Researched existing technologies to find potential improvements • Analyzed results, synthesized data, and generated reports • Coordinated with team members to share progress and discuss findings • Contributed to design of advanced feature for improved efficiency • Troubleshot issues and optimized performance during testing • Documented research, design, and testing processes • Presented project at symposium and facilitated Q&A session
Awards & achievements
Unacademy
Best Category Award
Jan 2023
Byju's
Customer Retention Expert
Mar 2020