Sandaka Devi Sai Shreya
International virtual technical support @ Amazon
IN • Joined Jun 2023
Followed by Sai Prasad
About
Dedicated young student from B TECH in the field of computer science technology. Currently learning CCBP 4.0 technologies in Nxt wave academy. I’m passionate about hands-on projects. With industry’s first-ever IRC 4.0, I’m preparing for my future tech.
Work experience
1 years 4 months
Amazon
1 year
International virtual technical support
July 2023 - Present
Full-time
- Provided exceptional customer service to international customers by addressing their entire order-related queries promptly and effectively - Assisted customers with order placement, product inquiries, and issue resolution, ensuring customer satisfaction and loyalty - Demonstrated strong communication skills to effectively interact with customers from diverse cultural backgrounds - Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely and satisfactory resolution - Utilized problem-solving skills to identify and resolve customer concerns, resulting in increased customer satisfaction ratings - Maintained accurate and detailed records of customer interactions and transactions, ensuring efficient follow-up and tracking of customer inquiries.
Education
Aditya College Of Engineering & Technology, Surampalem
2019 - 2023
Btech in Computer science
June 2019 - June 2023
Pursuit of Bachelor's degree in Computer Science and Engineering from aditya college of engineering and technology , slated to be completed in 2023.
