Sandaka Devi Sai Shreya

International virtual technical support @ Amazon

IN • Joined Jun 2023

Followed by Sai Prasad


About

Dedicated young student from B TECH in the field of computer science technology. Currently learning CCBP 4.0 technologies in Nxt wave academy. I’m passionate about hands-on projects. With industry’s first-ever IRC 4.0, I’m preparing for my future tech.

Work experience

1 years 1 months

Org Logo

Amazon

1 year 1 month

International virtual technical support

July 2023 - Present

Full-time

- Provided exceptional customer service to international customers by addressing their entire order-related queries promptly and effectively - Assisted customers with order placement, product inquiries, and issue resolution, ensuring customer satisfaction and loyalty - Demonstrated strong communication skills to effectively interact with customers from diverse cultural backgrounds - Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely and satisfactory resolution - Utilized problem-solving skills to identify and resolve customer concerns, resulting in increased customer satisfaction ratings - Maintained accurate and detailed records of customer interactions and transactions, ensuring efficient follow-up and tracking of customer inquiries.

Education

Aditya College Of Engineering & Technology, Surampalem

2019 - 2023

Btech in Computer science

June 2019 - June 2023

Pursuit of Bachelor's degree in Computer Science and Engineering from aditya college of engineering and technology , slated to be completed in 2023.