ANUP SARKAR
Kolkata, IN • Joined Mar 2023
Followed by Basu
About
A hardworking, committed individual with proven time management and leadership skills. Experienced in working in high-pressure environments, consistently delivering projects on time and striving to improve company growth. Possesses excellent communication and organizational skills that make me a valuable asset to any team.
Work experience
4 years 6 months
MICROMAX INFORMATICS LTD
3 years 7 months
CUSTOMER SERVICE ENGINEER
August 2015 - February 2019
Full-time
• Demonstrated expertise in customer service engineering for mobile phone department at Micromax Informatics Ltd, a renowned consumer electronics company. • Experienced a supportive work culture and gained valuable knowledge related to assembling and installing, troubleshooting and resolving technical issues, and providing technical assistance. • Effectively rectified mobile phone issues in a timely and efficient manner to ensure customer satisfaction. • Utilized excellent communication and interpersonal skills to interact with customers and provide support. • Trained new personnel on mobile phone assembly and installation. • Enhanced customer service processes to reduce complaints and increase customer satisfaction levels.
SAMSUNG ELECTRONICS INDIA LTD
11 month
CUSTOMER SERVICE ENGINEER
September 2014 - July 2015
Full-time
• Demonstrated expertise in customer service engineering for mobile phone department at Samsung Electronics India Ltd, a renowned consumer electronics company. • Experienced a supportive work culture and gained valuable knowledge related to assembling and installing, troubleshooting and resolving technical issues, and providing technical assistance. • Effectively rectified mobile phone issues in a timely and efficient manner to ensure customer satisfaction. • Utilized excellent communication and interpersonal skills to interact with customers and provide support. • Trained new personnel on mobile phone assembly and installation. • Enhanced customer service processes to reduce complaints and increase customer satisfaction levels.
Education
Narula Institute of Technology, Kolkata
2019 - 2022
DIPLOMA in ELECTRICAL ENGINEERING
July 2019 - July 2022
I have successfully completed my Diploma in Electrical Engineering from Narula Institute of Technology Agarpara, beginning July 2019 and concluding August 2022. My educational pursuits have equipped me with a substantial understanding of Electrical Engineering and enabled me to expand my knowledge base on a daily basis.
BHATPARA HIGH SCHOOL
2010 - 2012
HIGHER SECONDARY in COMMERCE
June 2010 - July 2012
MADHYAMIK in GENERAL
August 2005 - July 2010
Projects
Automatic water level controller device for domestic submersible pump
Nov 2021 - Jan 2022
Narula Institute of Technology, Kolkata
- Developed an automated water-level sensing device with dry-run protection capabilities while studying Electrical Engineering at Narula Institute of Technology. - Constructed prototype using data acquisition, signal processing, and power control techniques. - Collaborated with mentor, Mr. Ambarnath Banerjee, to troubleshoot and refine design. - Successfully completed project, with device operating as expected.
Awards & achievements
Narula Institute of Technology, Kolkata
MOTORS AND MOTOR CONTROL CIRCUITS
Aug 2021
MICROMAX INFORMATICS LTD
TECHNICAL TRAINING AWARD
Aug 2017