Md Abdul Basit

Help Center Knowledge Specialist

May 2022 - Present

Full-time

• Authored top-notch technical documentation for a range of products and services, comprising user manuals, setup instructions, API documentation and web help, using Search Engine Optimization (SEO), DITA XML and HTML/CSS • Drafted clear and engaging content to provide useful and comprehensive information to the intended audience for enhanced search engine visibility and product promotion • Collaborated with engineers, product managers and other essential staff to guarantee that documentation adequately catered to the needs of the target audience • Created and edited intricate technical documents in line with corporate writing standards to improve customer satisfaction. Utilized Cloud services, Firewalls and Firewall rules, and various Computer networking technologies such as Border Gateway Protocol

Technical Writer

October 2018 - April 2022

Full-time

• Performed intensive assessments of requirements, architecture design, supervision, and analysis of technical documentation • Utilized Cloud services, Firewalls and Firewall rules, and various Computer networking technologies such as Border Gateway Protocol • Administered and facilitated processes and work orders using SAP • Ensured documents were accurate, easily comprehensible and free of errors • Executed root cause analysis (RCA) • Assisted in communicating technical information to colleagues and obtaining updates from clients • Assessed existing and upcoming content, with an emphasis on reusing documents and single sourcing

Bachelor of Engineering in Aeronautical Engineering

August 2013 - July 2018

Demonstrated strong academic and creative capabilities that enabled me to successfully complete the course of study. Utilized analytical thinking and problem solving skills to develop innovative solutions. Demonstrated a commitment to continue learning and applying my acquired knowledge for professional development.

DCA in Computer Applications

January 2013 - July 2013