Help Center Knowledge Specialist @ Cognizant Technology Solutions
Bengaluru, IN • Joined Apr 2023
About
Ability to create and maintain different types of technical documents. Experience with computer networking technologies. Seasoned Technical Writer with proven track record of crafting clear and precise user guides/manuals to explain highly complex systems and processes. Experienced in SDLC and DDLC, Search Engine Optimization (SEO), Cloud based services, Border Gateway protocol (BGP), Firewall and Firewalls rules. Proficient in Structured documentation, XML, DITA, HTML and Simplified Technical English. Adept at learning new tools and technologies. Proven ability to create and maintain various types of technical documents.
Work experience
Cognizant Technology Solutions
2 years
Help Center Knowledge Specialist
May 2022 - Present
Full-time
• Authored top-notch technical documentation for a range of products and services, comprising user manuals, setup instructions, API documentation and web help, using Search Engine Optimization (SEO), DITA XML and HTML/CSS • Drafted clear and engaging content to provide useful and comprehensive information to the intended audience for enhanced search engine visibility and product promotion • Collaborated with engineers, product managers and other essential staff to guarantee that documentation adequately catered to the needs of the target audience • Created and edited intricate technical documents in line with corporate writing standards to improve customer satisfaction. Utilized Cloud services, Firewalls and Firewall rules, and various Computer networking technologies such as Border Gateway Protocol
TLE Technologies Pvt Ltd
3 years 7 months
Technical Writer
October 2018 - April 2022
Full-time
• Performed intensive assessments of requirements, architecture design, supervision, and analysis of technical documentation • Utilized Cloud services, Firewalls and Firewall rules, and various Computer networking technologies such as Border Gateway Protocol • Administered and facilitated processes and work orders using SAP • Ensured documents were accurate, easily comprehensible and free of errors • Executed root cause analysis (RCA) • Assisted in communicating technical information to colleagues and obtaining updates from clients • Assessed existing and upcoming content, with an emphasis on reusing documents and single sourcing
Education
Visvesvaraya Technological University Belagavi
2013 - 2018
Bachelor of Engineering in Aeronautical Engineering
August 2013 - July 2018
Demonstrated strong academic and creative capabilities that enabled me to successfully complete the course of study. Utilized analytical thinking and problem solving skills to develop innovative solutions. Demonstrated a commitment to continue learning and applying my acquired knowledge for professional development.
Diploma in computer applications
2013 - 2013
DCA in Computer Applications
January 2013 - July 2013
Awards & achievements
TLE Technologies Pvt Ltd
Best performer
Jan 2022
TLE Technologies Pvt Ltd
Team Award
Jul 2020
TLE Technologies Pvt Ltd
Spot Award
Nov 2019